Apprenticeship Onboarding Specialist

Davies; Gildersome; On-site; GBP 24,000 - 36,000; Full time

Job summary

Davies is seeking an Onboarding Coordinator to join the Operations Team in the United Kingdom. You will drive a positive onboarding experience for learners and clients, ensuring efficient, compliant processes and timely apprenticeship starts.

You will work across Client Success, Compliance and Operations to onboard learners accurately, maintain records, and support continuous improvement in onboarding activities. Strong organisational skills and attention to detail are essential.

Qualifications

• Experience in Learning & Development within FE & Skills sectors.
• Experience onboarding learners to Apprenticeship programmes per DfE Funding Rules.
• Understanding of vocational qualifications including Apprenticeships and Functional Skills.
• Experience in regulatory environments and client-facing roles.

Responsibilities

• Coordinate end-to-end learner onboarding within set timescales and maintain accurate records.
• Complete onboarding tasks with documentation and system updates.
• Monitor apprenticeship start dates and onboarding progress to hit monthly targets.
• Liaise with learners, employers and internal teams to resolve onboarding issues promptly.
• Support Client Success with onboarding-related queries and progress updates.
• Proactively follow up on outstanding documentation to ensure timely starts.
• Provide regular updates to clients on onboarding progress and required actions.
• Maintain Apprenticeship Service Account records and ensure funding compliance.
• Collaborate with Compliance to ensure onboarding docs meet rules and policies.
• Identify opportunities for process improvements in onboarding.

Skills

L&D experience

Apprenticeships

Regulatory knowledge

Remote work

Client facing

Time management

Aptem

Analytical ability

Communication skills

Discretion

Education

FE/Skills sector exposure

Tools

Aptem

Job description

Davies is seeking an Onboarding Coordinator to join the Operations Team in the United Kingdom. You will drive a positive onboarding experience for learners and clients, ensuring efficient, compliant processes and timely apprenticeship starts.

You will work across Client Success, Compliance and Operations to onboard learners accurately, maintain records, and support continuous improvement in onboarding activities. Strong organisational skills and attention to detail are essential.