Client Success & Apprenticeship Onboarding Lead

Davies; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Benefits offered by this job

25 days holiday

Well-being centre

Pension - matched contribution at 5%

Life Assurance (4 x basic salary)

Development and training opportunities

Job summary

A leading professional education organization in the United Kingdom is seeking an Apprenticeship Onboarding and Client Support Lead to enhance client satisfaction and support apprentice onboarding. The ideal candidate possesses strong data analysis skills, excellent communication abilities, and attention to detail. This full-time role involves managing client relationships and ensuring smooth onboarding processes in a dynamic environment.

Qualifications

• Experience or understanding of Learning & Development, ideally within a FE & Skills provider.
• Experience of working in client-facing environments with a positive service approach.
• Self-motivated, process-driven, and organized with strong attention to detail.

Responsibilities

• Take ownership of monthly client reports for the Client Success Team.
• Assist the onboarding process and ensure compliance.
• Update clients on apprentice progress and program completion.

Skills

Data analysis

Client communication

Team collaboration

Attention to detail

Self-motivated time management

Analytical abilities

IT skills

Report creation

Discretion and confidentiality

Tools

Microsoft Office

Databases/platforms

Job description

A leading professional education organization in the United Kingdom is seeking an Apprenticeship Onboarding and Client Support Lead to enhance client satisfaction and support apprentice onboarding. The ideal candidate possesses strong data analysis skills, excellent communication abilities, and attention to detail. This full-time role involves managing client relationships and ensuring smooth onboarding processes in a dynamic environment.