Apprenticeship Onboarding Specialist

Davies Group; England; On-site; GBP 26,000 - 34,000; Full time

Job summary

Davies Group is seeking an Onboarding Coordinator to join the Operations team. You will support efficient, compliant learner onboarding, driving apprenticeship starts and high client satisfaction while collaborating with Client Success, Compliance and Operations teams.

The role requires strong organisational skills, attention to detail and the ability to manage multiple tasks, ensuring onboarding is accurate and timely in line with DfE rules.

Qualifications

• Experience or understanding of Learning & Development, ideally within a FE & Skills provider, with experience and knowledge of the English Apprenticeship Levy.
• Experience of Onboarding learners to Apprenticeship programmes in line with DfE Funding Rules.
• Understanding of vocational qualifications including Apprenticeships and Functional Skills.
• Experience of working within a regulatory environment.
• Experience of working positively both within a team and independently.
• Experience of working remotely and self-motivating time management.
• Experience working with databases/platforms (Desirable - experience of using Aptem).
• Good analytical abilities and able to be decisive.
• An ability to analyse a situation with employers or Apprentices and adapt the communication accordingly, to offer appropriate information, advice, support and guidance.
• Excellent written, verbal and presentation skills, with confidence to deal with senior stakeholders.
• Excellent IT skills, including all Microsoft office packages.
• Ability to maintain discretion and confidentiality at all times.
• Experience of working in client facing environments or high internal customer care departments with a positive service approach.

Responsibilities

• Coordinate and support the end-to-end learner onboarding process, ensuring all onboarding activities are completed accurately and within agreed timescales.
• Complete process-driven onboarding tasks, maintaining accurate learner records, documentation and system updates throughout the onboarding journey.
• Track and monitor upcoming apprenticeship start dates, learner volumes and onboarding progress to support the achievement of monthly start targets.
• Liaise with learners, employers and internal teams to ensure all onboarding requirements are completed and any issues are resolved promptly.
• Work collaboratively with the Client Success Team to support client queries relating to learner onboarding.
• Monitor work-in-progress activities and proactively follow up on outstanding documentation and onboarding requirements to support timely learner starts.
• Update clients on apprentice onboarding progress, upcoming starts and learners approaching programme completion and highlighting any required actions.
• Maintain Apprenticeship Service Account records, ensuring apprentices are correctly uploaded and funding requirements are met.
• Work closely with the Compliance Team to ensure all onboarding documentation is complete, accurate and compliant with DfE Funding Rules and internal policies.
• Prepare internal communications and updates regarding onboarding progress, apprentice approvals, upcoming starts and operational activity.
• Identify opportunities for continuous improvement within onboarding processes, systems and client experience.
• Complete all mandatory training and Continuing Professional Development (CPD) activities in a timely manner and actively seek opportunities for personal development.

Skills

Communication skills

L&D knowledge

Regulatory understanding

Teamwork

Time management

Analytical abilities

Client-facing experience

Discretion and confidentiality

Independent work

Remote work experience

Tools

Aptem

MS Office

Job description

Davies Group is seeking an Onboarding Coordinator to join the Operations team. You will support efficient, compliant learner onboarding, driving apprenticeship starts and high client satisfaction while collaborating with Client Success, Compliance and Operations teams.

The role requires strong organisational skills, attention to detail and the ability to manage multiple tasks, ensuring onboarding is accurate and timely in line with DfE rules.