Apprenticeship Onboarding and Client Support Lead

Davies

United Kingdom

Remote

GBP 30,000 - 45,000

Full time

14 days+

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Benefits offered by this job

25 days holiday

Well-being centre

Pension - matched contribution at 5%

Life Assurance (4 x basic salary)

Development and training opportunities

Job summary

A leading professional education organization in the United Kingdom is seeking an Apprenticeship Onboarding and Client Support Lead to enhance client satisfaction and support apprentice onboarding. The ideal candidate possesses strong data analysis skills, excellent communication abilities, and attention to detail. This full-time role involves managing client relationships and ensuring smooth onboarding processes in a dynamic environment.

Qualifications

Experience or understanding of Learning & Development, ideally within a FE & Skills provider.
Experience of working in client-facing environments with a positive service approach.
Self-motivated, process-driven, and organized with strong attention to detail.

Responsibilities

Take ownership of monthly client reports for the Client Success Team.
Assist the onboarding process and ensure compliance.
Update clients on apprentice progress and program completion.

Skills

Data analysis

Client communication

Team collaboration

Attention to detail

Self-motivated time management

Analytical abilities

IT skills

Report creation

Discretion and confidentiality

Tools

Microsoft Office

Databases/platforms

Job description

Apprenticeship Onboarding and Client Support Lead

Description: This role sits within our Operations Team and the successful candidate will support the team to ensure ongoing client satisfaction and Apprentice Onboarding. The Client Success Support Lead will need to have strong and diligent data analysis skills with good attention to detail.

Application Deadline: 3 November 2025

Department: Consulting

Location: Home United Kingdom

What You’ll Do

Take ownership of monthly client reports for the Client Success Team.
Assist the onboarding process by completing the process-driven aspects of the operation.
Update systems and produce reports, liaising with the internal Compliance and Onboarding teams as necessary; inform clients of apprentice progress and business updates.
Provide timely and pleasant communications to internal staff regarding planned and future opportunities on Work In Progress and Apprentice Approval.
Update clients with upcoming apprentices nearing the end of their programme, celebrate achievements, and emphasise the support needed for programme completion.
Update the Apprenticeship Service Account to ensure all Apprentices are correctly uploaded and funded.
Support the follow-up of sales to potential new Clients for the Client Success Team.
Work with the Client Success Team to de-escalate client issues in the onboarding stage, ensure timely completion of onboarding and minimise risks and complaints.
Liaise with the data team to collate reports and presentations as required.
Consistently update notes, action plans and changes to opportunities on Work in Progress.
Monitor the progress of opportunities on Work In Progress, chase outstanding paperwork to ensure speed of sales conversions.
Ensure all your CPD activity is undertaken in a timely fashion and identify your own development opportunities.

Miscellaneous

Support other Professional Education internal teams (if required).
Build relationships across Davies to ensure collaboration across the Group.
Maintain learner and Davies Professional Education data, in line with policies and procedures.
Comply with and implement relevant health, safety, security and welfare processes as required by Davies Professional Education or Davies Group procedures.

What You’ll Bring to the Role

Experience or understanding of Learning & Development, ideally within a FE & Skills provider, with knowledge of the English Apprenticeship Levy
Understanding of vocational qualifications including Apprenticeships and Functional Skills
Experience of working within a regulatory environment
Experience of working positively both within a team and independently
Experience of working remotely and self-motivating time management
Experience working with databases/platforms
Good analytical abilities and able to be decisive
Ability to analyse a situation with employers or Apprentices and adapt the communication accordingly, to offer appropriate information, advice, support and guidance
Excellent written, verbal and presentation skills, with confidence to deal with senior stakeholders
Excellent IT skills, including all Microsoft Office packages
Ability to maintain discretion and confidentiality at all times
Experience of working in client facing environments or high internal customer care departments with a positive service approach
Self-motivated, process-driven, organised with strong attention to detail and ability to manage own workload and meet deadlines
An understanding of Insurance and Financial Service industry including clients and professional bodies preferred
Experience of data analysis, ability to interpret and present data, creating reports using formulas

Benefits

Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).
Join us and enjoy our ever-evolving benefits, including but not limited to:
Reward platform – discounts for over 800 retailers
25 days holiday (rising with service)
Well-being centre
Recognition programme
Paid fertility appointments
Fostering friendly employer
Pension - matched contribution at 5%
Life Assurance (4 x basic salary)
Development, training, and professional qualification