Apprentice Operations and Support Services Coordinator

Davies; United Kingdom; Remote; GBP 20,000 - 25,000; Full time

Benefits offered by this job

25 days holiday (rising with service)

Pension – matched contribution at 5%

Life Assurance (4 × basic salary)

Development, training, and professional qualification

Job summary

A leading education services provider in the United Kingdom is seeking an Apprentice Operations and Support Services Coordinator. The role involves supporting workbook orders, invoicing processes, and onboarding new learners, requiring excellent organizational skills and the ability to collaborate with a team. Successful candidates will have strong communication and analytical skills. This position allows for remote work and offers various benefits including a competitive holiday allowance and professional development opportunities.

Qualifications

• Self-motivated, enthusiastic with the ability to work independently.
• Experience of working within a team and independently.
• Ability to work remotely and manage time effectively.

Responsibilities

• Support the onboarding of apprentices.
• Assist with the preparation and processing of invoices.
• Compile, analyze, and present data reports.

Skills

Understanding of vocational qualifications including Apprenticeships

Excellent written, verbal and presentation skills

Good analytical abilities

Excellent customer service skills

Excellent IT skills, including all Microsoft Office packages

Ability to maintain discretion and confidentiality

Tools

Microsoft Excel

Job description

Apprentice Operations and Support Services Coordinator

The Apprentice Operations & Support Services Coordinator will work alongside the rest of the Operations team to support the smooth delivery of key functions across the Professional Education team. This position involves supporting with workbook/study guide orders, invoicing processes, onboarding of new learners and coordinating workshops. The role requires excellent organisational skills, attention to detail and the ability to work collaboratively with your team.

Application Deadline: 7 December 2025

Department: Consulting

Location: Home, United Kingdom

Your New Role

You will learn all aspects and tasks undertaken by the Operations Team, on a rotational basis including:

Workbook Ordering

• Support the processing and tracking of workbook/study guide orders for Davies and third parties' learners, ensuring timely delivery.
• Maintain accurate records of orders, distribution and queries.
• Respond to queries from colleagues regarding workbook ordering.
• Build relationships internally with our Delivery Teams to ensure maximum collaboration.

Invoicing Support

• Assist with the preparation and processing of invoices.

Workshop Coordination

• Support the management of the workshops inbox, responding to queries and scheduling learners as required.
• Build relationships internally with our Tutors to ensure maximum collaboration.

Data Analysis and Reporting

• Compile, analyse and present data reports as required.

Operations/Support Inbox

• Support the management of the Operations/Support inbox, responding and actioning queries as required.

Onboarding

• Support the onboarding of apprentices, building relationships with the Client Success team to ensure a swift and compliant onboarding process.

Miscellaneous

• Represent and promote Davies Professional Education at external events and meetings.
• Be prepared to support other Professional Education internal teams if required.
• Build relationships across Davies to ensure collaboration across the Group.
• Maintain learner and Davies Professional Education data in line with policies and procedures.
• Comply with and implement relevant health, safety, security and welfare processes as required by Davies Professional Education or Davies Group procedures.

What You'll Bring To The Role

• Understanding of vocational qualifications including Apprenticeships
• Experience of working both within a team and independently
• Self-motivated, enthusiastic with the ability to work using own initiative
• Good analytical abilities and able to be decisive
• Excellent written, verbal and presentation skills
• Excellent customer service, administrative and organisational abilities
• Excellent IT skills, including all Microsoft office packages
• Ability to analyse Data and create reports using formulas on Excel
• Ability to maintain discretion and confidentiality at all times
• Ability to work remotely and self-motivate time management

If you are unsure you meet all qualifications, we encourage you to apply. Women and members of other under‑represented groups are especially encouraged to apply. We are committed to creating a diverse and inclusive environment.

Interviews will take place mid‑December for a January 2026 start.

Benefits

Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service)
• Well‑being centre
• Recognition programme
• Paid fertility appointments
• Fostering friendly employer
• Pension – matched contribution at 5%
• Life Assurance (4 × basic salary)
• Development, training, and professional qualification