Apprentice Team Leader

Royal Oak (Winchester)

Winchester

On-site

GBP 12,000 - 14,000

Full time

7 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Discount 33% on brands

Free employee assistance programme

Enhanced maternity/paternity policies

Menopause Friendly Employer

Greene King Inns and hotels discount

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

The Royal Oak in Winchester, part of Greene King, invites applications for an Apprentice Team Leader. This role guides front-of-house teams, delivers a 5-star guest experience, and helps organise busy shifts while upholding safety and quality standards.

The apprenticeship blends on-site training with work-based learning through Lifetime Training, offering mentoring, English and maths functional skills, and reviews every 12 weeks to support your career in hospitality.

Qualifications

Team working skills essential for coordinating front-of-house teams.
Strong organisational abilities to manage busy shifts and events.
Commitment to delivering excellent customer service.

Responsibilities

Provide customers with a heartfelt and memorable experience each and every time they visit
Deputise for the management team and resolve any issues that arise in their absence
Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork
Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible

Skills

Team Working

Organisation Skills

Job description

Introduction

The Royal Oak in Winchester is a historic pub considered to be one of the oldest in England, with parts of the building dating back as far as 1002 AD when it was the residence of Queen Emma. Hidden down a cobbled passage, the low ceiling beams and wood-panelled walls feel like a true celebration of the building's rich heritage.

About the Employer

Greene King is the country's leading pub retailer and brewer, running 2600 pubs, restaurants and hotels across England, Wales and Scotland.

What You'll Do

As an Apprentice Team Leader with Urban Heritage, your motivational skills and passion for customer care make you the perfect person to lead our front of house teams. You'll ensure that each team member knows their stuff and can wow customers with a 5* experience. And it doesn't stop with food and drink! From quizzes to music evenings - your creativity and organisational skills can bring communities closer together.

Urban Heritage are contemporary pubs that blends the character and authenticity of Britain's traditional pubs with the energy and style of modern city living. We celebrate the meeting of old and new and focus on premium drinks, craft beers, cocktails, quality wines and a good menu that balances classic pub favourites with contemporary dishes and seasonal flavours. Whether guests are joining for after-work drinks, weekend brunch, casual dining, or evening occasions, Urban Heritage creates an environment that feels stylish, energetic, and effortlessly welcoming.

As an Apprentice Team Leader you will...

Provide customers with a heartfelt and memorable experience each and every time they visit
Deputise for the management team and resolve any issues that arise in their absence
Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork
Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible

What you'll bring...

A great eye for detail, making sure every pint is poured to perfection
Be a role model to the team on giving great service and making sure every customer receives a warm welcome
An ability to think on your feet and adapt to whatever challenges arise during a busy shift
A positive can-do attitude and be a real team player

We're all about rewarding our team's hard work, that's why you will benefit from...

Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount
Free employee assistance programme - mental health, well-being, financial, and legal support because you matter!
Enhanced, family-friendly maternity and paternity policies
Menopause Friendly Employer
Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so, you can enjoy a weekend away without breaking the bank
Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
Wagestream - access your wage before payday for when life happens
Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more...

What your apprenticeship includes:

You won't need to attend college; our apprenticeships are delivered through work-based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6-weeks. You will also have a mentor within the workplace to support you
Obtain Functional Skills in English and maths, with support tailored to your needs (if you don't already have GCSE or equivalents)
Reviews every 12-weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG.

We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Training Outcome

With Greene King and Lifetime Training, you will have the chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.

Skills Required