Apprentice Team Leader

Cotton Wheel (Aylesbury); Aylesbury; On-site; GBP 11,000 - 17,000; Full time

Benefits offered by this job

Discounts on brands

Free employee support program

Enhanced parental policies

Menopause friendly employer

Refer a friend bonus up to £1,500

Wage access via Wagestream

Retail discounts

Job summary

Cotton Wheel (Aylesbury) is seeking an Apprentice Team Leader to guide our front-of-house teams at Hungry Horse. You will motivate staff, ensure friendly service and help deliver a 5-star guest experience.

This apprenticeship with Lifetime Training covers work-based learning, mentoring, and practical training while you earn. Exact shifts are to be confirmed, with a minimum of 25 hours per week and plenty of opportunities to grow with our busy pubs.

Qualifications

• Excellent customer care with a friendly, approachable manner.
• Willingness to learn and lead by example in a busy pub.
• Calm under pressure with good organisational skills.
• Strong team player with a can-do attitude.

Responsibilities

• Provide customers with a heartfelt and memorable experience during every visit.
• Deputise for management and resolve issues in their absence.
• Coordinate the team during busy shifts to ensure smooth service.
• Keep the bar area safe, clean and compliant with guidelines.

Skills

Team Working

Organisation Skills

Job description

Introduction

Let the good times roll at the Cotton Wheel in Aylesbury, with a buzzing atmosphere and wallet-friendly deals. We make for the ideal drinking spot for you and your loved ones in our bar stacked with classic G&T's, world lagers, fine wines and draught beers. Why not take it further and order something from our menu? Pair your drink with st

About the Employer

Let the good times roll at the Cotton Wheel in Aylesbury, with a buzzing atmosphere and wallet-friendly deals. We make for the ideal drinking spot for you and your loved ones in our bar stacked with classic G&T's, world lagers, fine wines and draught beers. Why not take it further and order something from our menu? Pair your drink with stacked burgers, tasty sharers, our Chicken New Yorker or tasty wings.

What You'll Do

As an Apprentice Team Leader with Hungry Horse, your motivational skills and passion for customer care make you the perfect person to lead our front of house teams. You'll ensure that each team member knows their stuff and can wow customers with a 5* experience. And it doesn't stop with food and drink! From quizzes to music evenings - your creativity and organisational skills can bring communities closer together.

Amazing food, live sport, sun-drenched beer gardens and play areas for the kids: just a few things that make our Hungry Horse pubs so special. And with over 200 locations across the country, we've got sizzling steaks, to Sunday roasts and the perfect line-up of drinks to match. We know that coming to a pub's a treat. But it doesn't have to be a rare one. The goal behind our family pubs is to feed the whole gang for less.

As an Apprentice Team Leader you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you'll bring...

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

We're all about rewarding our team's hard work, that's why you will benefit from...

• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies.
• Menopause Friendly Employer.
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more...

What your apprenticeship includes:

• You won't need to attend college, our apprenticeships are delivered through work-based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
• Obtain Functional Skills in English and maths, with support tailored to your needs (if you don't already have GCSE or equivalents).
• Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG.

We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Training Outcome

With Greene King and Lifetime Training, you will have the chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.

Skills Required

• Team Working
• Organisation Skills

Qualifications

• Desired - null - None required - None required

Course Information

Course: Hospitality supervisor (level 3)

Level: 3

Route: Catering and hospitality

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Exact shifts to be confirmed, more hours can be offered; 25 minimum.

Expected Duration: 1 Year 5 Months

Training Provider: LIFETIME TRAINING GROUP LIMITED