Apprentice Service Advisor

Foray Motor Group; Shaftesbury; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Perkbox

Wellbeing support

Counselling support

Cycle to Work

30 days holiday

Long Service Awards

Staff discounts

Job summary

Foray Motor Group is hiring an Apprentice Service Advisor at Hine Motors, Shaftesbury, a full-time apprenticeship role. You will work 40 hours per week, 8:00 a.m. to 5:00 p.m., with an initial 12-month apprenticeship through Calex and a Customer Service Level 2 qualification.

You will gain hands-on experience in handling guest queries, bookings, CRM usage, and service desk support while developing communication and organisational skills within a supportive team.

Qualifications

• Excellent communication skills across face-to-face and telephone interactions.
• Proficient with Microsoft Office (Excel, Word) and general IT literacy.
• Ability to work on own initiative and as part of a team.
• Strong telephone and customer handling skills.
• Fast learner with good information retention.
• Positive attitude and sense of humour.
• Able to multitask and perform under pressure.

Responsibilities

• Up-selling related and promotional offers.
• Answer incoming customer calls and handle queries.
• Make bookings on our bespoke CRM system.
• Meet and greet guests at the dealership.
• Create job cards for service requests.
• Keep guests informed about vehicle status.
• Support daily running of the service desk.

Skills

Excellent communication skills

MS Office

Teamwork and initiative

Telephone and customer handling

Quick to learn

Positive attitude

Multitasking and pressure

Tools

Microsoft Office

Excel

Word

Job description

Company Description

Foray Motor Group is the South West's award-winning Ford-only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgwater, Dorchester and Southampton. The 9 location group, with an annual turnover in excess of £150m, employs circa 400 people, in a wide variety of job roles, and has excellent opportunities for highly motivated, dedicated and talented people. Whether you're a salesperson, a vehicle technician or in customer service, we would like to hear from you. And, if you haven't yet built-up experience in these areas, we have apprenticeships and training programmes to help you get settled in. At Foray we place great emphasis on developing our staff to equip you with the right skills and tools to succeed at everything you do.

Position

Salary: £16,640.00 per annum (National Apprentice Rates)

Location: Hine Motors, Longmead Industrial Estate, Shaftesbury

Contract: Full-Time | Apprenticeship contract, 1 year contract, with the opportunity to extend to 2 years

Hours: 8:00 a.m. - 5:00 p.m. Monday - Friday, 40 hours per week.

Benefits: Perkbox (including discount shopping from a range of retailers) | 24/7 wellbeing support | 24/7 1-2-1 Counselling support | Cycle to Work Scheme | 30 days holiday (including Bank Holidays), rising to 34 days with length of service | Long Service Awards | Workplace Discount for your own vehicle and immediate family.

We are looking for a well organised customer focused person to join our Service team at Hine Motors, Shaftesbury as an Apprentice Service Advisor.

You will have excellent communication skills both face to face and on the telephone, be able to work in a busy environment, plan and prioritise and possess the desire to consistently deliver excellent customer service.

We will offer an apprenticeship programme through our trusted third-party provider Calex, the apprenticeship programme will last for approximately 12 months and focuses on you achieving a Customer Service Level 2 qualification.

In addition to the formal apprenticeship programme & training, you will also work closely alongside our other Service Advisors and Service team to help gain valuable, on the job, support and guidance.

The successful candidate should be reliable, flexible, punctual and a great team player.

During your apprenticeship you will be working towards developing the skills and knowledge required to carry out the following key responsibilities:

• Related and promotional up-selling
• Taking incoming customer phone calls and handling guest queries
• Making bookings on our bespoke Customer Relations Management (CRM) system
• Meeting and greeting guests coming to the dealership
• Creation of job cards
• Keep guests informed about the status of their vehicles
• Assisting with the day-to-day smooth running of the service desk

Requirements

• Excellent communication skills
• Knowledge of Microsoft Office, Excel and Word
• The ability to work on own initiative and as part of a team.
• Great telephone and customer handling skills
• Quick to learn and retain information
• Positive attitude and good sense of humour
• Able to multi-task and work under pressure

So, if this sounds like you, and you take pride in your work's high standard, we want to hear from you!

Other Information

Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.

Please consider the following when making your application:

• We occasionally close vacancies early in the event we receive sufficient volume of applications. Therefore, we recommend you apply early
• We are not able to offer sponsorship for people living outside the UK
• If you need any support throughout the application or interview process, please make a member of our team or the Hiring Manager aware

We advertise our vacancies to attract candidates. If we require agency assistance we will contact agencies directly. Any speculative CVs we receive will not be accepted as an introduction.

Please check out and like/follow our socials for more information:

• X - https://x.com/ForayMotorGroup
• Facebook - Foray Motor Group
• Instagram - Foray Motor Group (@foraymotorgroup)
• LinkedIn - Foray Motor Group