Apprentice Service Advisor

Foray Motor Group; Long Cross; On-site; GBP 11,000 - 14,000; Full time

Benefits offered by this job

Perkbox

Wellbeing support

Counselling support

Cycle to Work Scheme

30 days holiday (34 with service)

Long Service Awards

Workplace discount

Job summary

Foray Motor Group in Shaftesbury is offering an Apprentice Service Advisor role as part of a 12-month apprenticeship with a Customer Service Level 2 qualification. You will handle customer queries, book appointments, greet guests, and support the service desk to ensure smooth operations.

The role is a full-time apprenticeship, 40 hours per week (8:00 a.m.–5:00 p.m.), with the opportunity to extend to 2 years. Perks include Perkbox, wellbeing support, cycle-to-work, and more.

Qualifications

• Excellent communication skills required for frontline customer interaction.
• Proficiency in MS Office (Excel/Word) and CRM workflow.
• Ability to work in a busy environment and multi-task effectively.

Responsibilities

• Take incoming calls and handle guest queries with courtesy.
• Book appointments using the CRM system.
• Greet guests and manage the service desk flow.
• Create job cards and keep customers informed of vehicle status.
• Support day-to-day service desk operations.

Skills

Excellent communication

Microsoft Office

Excel

Word

Own initiative

Teamwork

Customer handling

Multi-tasking

Positive attitude

Punctuality

Education

Customer Service Level 2 apprenticeship

Tools

Microsoft Office

Job description

During your apprenticeship you will be working towards developing the skills and knowledge required to carry out the following key responsibilities:

• Related and promotional up-selling
• Taking incoming customer phone calls and handling guest queries
• Making bookings on our bespoke Customer Relations Management (CRM) system
• Meeting and greeting guests coming to the dealership
• Creation of job cards
• Keep guests informed about the status of their vehicles
• Assisting with the day-to-day smooth running of the service desk

We are looking for a well organised customer focused person to join our Service team at Hine Motors, Shaftesbury as an Apprentice Service Advisor. You will have excellent communication skills both face to face and on the telephone, be able to work in a busy environment, plan and prioritise and possess the desire to consistently deliver excellent customer service. We will offer an apprenticeship programme through our trusted third-party provider Calex, the apprenticeship programme will last for approximately 12 months and focuses on you achieving a Customer Service Level 2 qualification. In addition to the formal apprenticeship programme & training, you will also work closely alongside our other Service Advisors and Service team to help gain valuable, on the job, support and guidance. The successful candidate should be reliable, flexible, punctual and a great team player.

• Excellent communication skills
• Knowledge of Microsoft Office, Excel and Word
• The ability to work on own initiative and as part of a team.
• Great telephone and customer handling skills
• Quick to learn and retain information
• Positive attitude and good sense of humour
• Able to multi-task and work under pressure
  Foray Motor Group is the South West's award-winning Ford-only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgwater, Dorchester and Southampton. The 9 location group, with an annual turnover in excess of £150m, employs circa 400 people, in a wide variety of job roles, and has excellent opportunities for highly motivated, dedicated and talented people. Whether you're a salesperson, a vehicle technician or in customer service, we would like to hear from you. And, if you haven't yet built-up experience in these areas, we have apprenticeships and training programmes to help you get settled in. At Foray we place great emphasis on developing our staff to equip you with the right skills and tools to succeed at everything you do.
• Contract: Full-Time | Apprenticeship contract, 1 year contract, with the opportunity to extend to 2 years
• Hours: 8:00 a.m. - 5:00 p.m. Monday - Friday, 40 hours per week. Benefits: Perkbox (including discount shopping from a range of retailers) | 24/7 wellbeing support | 24/7 1-2-1 Counselling support | Cycle to Work Scheme | 30 days holiday (including Bank Holidays), rising to 34 days with length of service | Long Service Awards | Workplace Discount for your own vehicle and immediate family.