Apprentice Service Administrator - Start Your Admin Career

Gea Group; Nottingham; On-site; GBP 12,000 - 16,000; Full time

Job summary

Gea Group in Nottingham is seeking an Apprentice Service Administrator to join our growing team. This entry‑level role offers hands‑on experience in a busy service and operations environment while working towards a recognised apprenticeship qualification.

You will provide administrative support to the Service Team, helping ensure smooth day‑to‑day operations and delivering excellent customer service to internal and external customers.

Qualifications

• A positive attitude and willingness to learn.
• Good organisational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Basic knowledge of Microsoft Office applications such as Outlook, Word, and Excel.
• Ability to work well within a team.
• A proactive approach and willingness to take on new challenges.
• GCSEs (or equivalent) in English (4) and Maths(4).

Responsibilities

• Provide administrative support to the Service Team to ensure smooth day-to-day operations.
• Deliver excellent customer service to internal and external customers.
• Support the setup of new customer accounts and maintain customer records.
• Raise and manage service calls; assist with issuing work orders to Field Service Engineers.
• Create purchase orders and support invoice processing activities.
• Maintain accurate records of engineer attendance, holidays, and absences.
• Assist with preparing service reports and updating business systems.
• Liaise with customers to schedule service visits and respond to enquiries.

Skills

Positive attitude

Organisational skills

Communication skills

MS Office basics

Team player

Proactive

Education

GCSE English & Maths (grade 4)

Tools

Microsoft Office

Job description

Gea Group in Nottingham is seeking an Apprentice Service Administrator to join our growing team. This entry‑level role offers hands‑on experience in a busy service and operations environment while working towards a recognised apprenticeship qualification.

You will provide administrative support to the Service Team, helping ensure smooth day‑to‑day operations and delivering excellent customer service to internal and external customers.