Apprentice Service Administrator - Nottingham

GEA Germany GmbH; Nottingham; On-site; GBP 16,000 - 20,000; Full time

Job summary

GEA Germany GmbH in Nottingham is seeking an Apprentice Service Administrator to join a busy service team and gain hands-on experience while working towards an apprenticeship qualification. You will support day-to-day operations and help deliver excellent customer service to internal and external customers.

You will assist with customer accounts, service calls, orders, schedules and reports while developing administrative and data-handling skills within a supportive team environment.

Qualifications

• GCSE English and Maths at grade 4 or equivalent.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).
• Strong communication and organisational skills.

Responsibilities

• Provide administrative support to the Service Team and ensure smooth day-to-day operations.
• Assist with setting up new customer accounts and maintaining records.
• Raise and manage service calls and issue work orders to engineers.
• Create purchase orders and support invoice processing activities.
• Prepare service reports and update business systems.
• Liaise with customers to schedule service visits and respond to enquiries.

Skills

Positive attitude

Good organisational skills

Strong communication skills

Team player

Proactive approach

Willingness to learn

Attention to detail

Education

GCSE English (grade 4)

GCSE Maths (grade 4)

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.

We are looking for a motivated and enthusiastic Apprentice Service Administrator to join our growing team in Nottingham. This is an excellent opportunity for someone looking to start their career in administration within a busy service and operations environment. You will gain hands‑on experience while working towards a recognised apprenticeship qualification, supported by a dedicated team who will help you develop new skills and build your career.

Responsibilities / Tasks

• As an Apprentice Service Administrator, you will provide administrative support to our Service Team, helping to ensure the smooth running of day‑to‑day operations and delivering excellent customer service to both internal and external customers.
• Support the setup of new customer accounts and maintain customer records.
• Assist with raising and managing service calls.
• Create purchase orders and support invoice processing activities.
• Help issue work orders to Field Service Engineers.
• Maintain accurate records of engineer attendance, holidays, and absences.
• Support the preparation and distribution of engineer schedules and diaries.
• Assist with preparing service reports and updating business systems.
• Liaise with customers to schedule service visits and respond to enquiries.
• Update maintenance logs and ensure records are kept accurate.
• Support the team with general administrative tasks and documentation.
• Learn how to prepare customer quotations and service‑related paperwork.
• Monitor and maintain data within company systems.
• Work closely with engineers, service managers, and other departments to support business operations.

Your Profile / Qualifications

• A positive attitude and willingness to learn.
• Good organisational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Basic knowledge of Microsoft Office applications such as Outlook, Word, and Excel.
• Ability to work well within a team.
• A proactive approach and willingness to take on new challenges.
• GCSEs (or equivalent) in English (4) and Maths(4)

GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end‑user markets.