Apprentice Service Administrator

GEA; Nottingham; On-site; GBP 11,000 - 15,000; Full time

Job summary

GEA in Nottingham is seeking an Apprentice Service Administrator to start your career in a busy service and operations environment. You will gain hands-on experience while working towards a recognised apprenticeship qualification, supported by a dedicated team who will help you develop new skills and build your career.

As an Apprentice Service Administrator, you will support the Service Team with day-to-day administration, help manage customer records, service calls and schedules, and learn how

Qualifications

• GCSEs in English and Maths are required.
• Openness to learn and develop administration skills.
• Motivated and enthusiastic to start a career in administration.

Responsibilities

• Support the setup of new customer accounts and maintain customer records.
• Assist with raising and managing service calls.
• Create purchase orders and support invoice processing activities.
• Help issue work orders to Field Service Engineers.
• Maintain accurate records of engineer attendance, holidays, and absences.
• Support the preparation and distribution of engineer schedules and diaries.
• Assist with preparing service reports and updating business systems.
• Liaise with customers to schedule service visits and respond to enquiries.

Skills

Teamwork

Communication

Organisational skills

Attention to detail

Willingness to learn

Education

GCSE English

GCSE Maths

Tools

Microsoft Office

Job description

We are looking for a motivated and enthusiastic Apprentice Service Administrator to join our growing team in Nottingham. This is an excellent opportunity for someone looking to start their career in administration within a busy service and operations environment. You will gain hands‑on experience while working towards a recognised apprenticeship qualification, supported by a dedicated team who will help you develop new skills and build your career. As an Apprentice Service Administrator, you will provide administrative support to our Service Team, helping to ensure the smooth running of day‑to‑day operations and delivering excellent customer service to both internal and external customers. With training and support, you will learn how to:

• Support the setup of new customer accounts and maintain customer records.
• Assist with raising and managing service calls.
• Create purchase orders and support invoice processing activities.
• Help issue work orders to Field Service Engineers.
• Maintain accurate records of engineer attendance, holidays, and absences.
• Support the preparation and distribution of engineer schedules and diaries.
• Assist with preparing service reports and updating business systems.
• Liaise with customers to schedule service visits and respond to enquiries.
• Update maintenance logs and ensure records are kept accurate.
• Support the team with general administrative tasks and documentation.
• Learn how to prepare customer quotations and service‑related paperwork.
• Monitor and maintain data within company systems.
• Work closely with engineers, service managers, and other departments to support business operations.
• A positive attitude and willingness to learn.
• Good organisational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Basic knowledge of Microsoft Office applications such as Outlook, Word, and Excel.
• Ability to work well within a team.
• A proactive approach and willingness to take on new challenges.
• GCSEs (or equivalent) in English (4) and Maths(4)

GEA is one of the world's largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.