Apprentice Sales and Customer Service

Simon Safety & Lifting Centre Ltd; Milford Haven; On-site; GBP 12,000 - 15,000; Full time

Job summary

Simon Safety & Lifting Centre Ltd in Milford Haven is seeking an Apprentice Sales & Customer Service representative. You will support the sales and customer service team by handling enquiries, processing orders, and guiding customers on product information.

The role includes learning sales techniques and contributing to a positive customer experience. You will receive on-the-job training to build skills in sales, customer service and product knowledge within the safety equipment industry,

Qualifications

• Strong communication and customer service skills for professional client interaction.
• Interest in developing sales skills and basic sales support.
• Willingness to participate in training and learn industry knowledge.
• Basic IT skills, including email, spreadsheets, and databases.
• Organizational skills and ability to multitask in a busy environment.
• GCSEs or equivalent; retail or customer service experience beneficial but not required.

Responsibilities

• Handle customer enquiries via phone and email and provide product information.
• Process orders and update customer records accurately.
• Assist with quotations and price guidance for customers.
• Support sales activities and promotion of Simon Safety’s products and services.
• Learn sales techniques and contribute to a positive customer experience.

Skills

Communication

Customer Service

Sales

Teamwork

Attention to detail

Education

GCSEs or equivalent

Job description

Company Description

Simon Safety & Lifting Centre Ltd is dedicated to eliminating ill-health in the workplace by providing high-quality personal protective equipment and safety supplies. The team is driven by core values of working together, doing things right, and making a difference for clients across diverse industries. From its head office and distribution centre in Milford Haven, West Wales, near the UK’s largest Oil and Gas Port, the company serves both national and international customers. Simon Safety focuses on understanding each client’s business and offering equipment that combines leading technology, comfort, and ergonomic design. The company partners with international leading brands to deliver a comprehensive range of safety products for men and women exposed to workplace risks.

Role Description

The Apprentice Sales and Customer Service role is a full-time, on-site position based in Milford Haven. The apprentice will support the sales and customer service team by handling customer enquiries, processing orders, and providing product information and guidance. Day-to-day tasks include responding to phone and email queries, assisting with quotations, maintaining customer records, and helping to resolve issues promptly and professionally. The role also involves learning sales techniques, supporting the promotion of Simon Safety’s products and services, and contributing to a positive customer experience. The apprentice will receive on-the-job training and development to build skills in sales, customer service, and product knowledge within the safety equipment industry.

Qualifications

• Strong Communication and Customer Service skills, with the ability to engage professionally with clients and colleagues.
• Interest in developing Sales skills, including basic Sales Management and support for sales activities.
• Willingness to participate in Training and continuous learning to build industry and product knowledge.
• Basic IT skills, including familiarity with email, spreadsheets, and customer databases.
• Organizational skills, attention to detail, and the ability to manage multiple tasks in a busy environment.
• Positive, proactive attitude with the ability to work well in a team and follow guidance from supervisors.
• GCSEs or equivalent school qualifications; prior experience in retail, sales, or customer service is beneficial but not essential.

All we need is simple, someone who cares for our customers and is driven to do better!