Customer Solutions Apprentice

Rhenus Logistics; Bradford; On-site; GBP 10,800 - 13,200; Full time

Benefits offered by this job

Company Pension Scheme

Continuous Training

Exclusive Discounts

Free Parking

Health & Sports

Holiday Bonus

Job summary

Rhenus Logistics is recruiting a Customer Service Apprentice to support the customer service team in delivering high-quality care to clients in a fast-paced logistics environment.

You will develop communication, organisational and problem-solving skills while handling customer needs, supporting daily operations and fostering positive relationships within the team.

Qualifications

• Willingness to learn and ask questions.
• Strong attention to detail and careful data entry.
• Friendly, helpful attitude with customers and colleagues.
• Reliability, punctuality and commitment to completing tasks on time.
• Interest in logistics, customer service and developing professional skills.
• Proficiency in Word and Excel.

Responsibilities

• Maintain a polite, positive, and professional attitude when dealing with customers.
• Assist in responding to customer enquiries via phone, email, and online systems.
• Support the team in providing timely shipment updates to customers.
• Record customer feedback or complaints for senior staff review.
• Learn to process customer orders and input data into internal systems.
• Assist with arranging collections or deliveries under supervision.
• Keep customer portals and internal records up to date.
• Gather PODs and other documentation required by clients.
• Develop understanding of Rhenus products, services, and basic logistics processes.
• Gain introductory knowledge of customs requirements and broker processes.
• Shadow experienced team members to learn customer account handling.
• Participate in training to build confidence in problem-solving and communication.
• Collaborate with colleagues across departments to support operations.
• Report issues, delays, or unusual customer requests to supervisors.
• Contribute to a positive team environment and help others when tasks are complete.

Skills

Willingness to learn

Attention to detail

Friendly, helpful attitude

Reliability and punctuality

Interest in logistics and customer服务

Strong Word skills

Strong Excel skills

Education

GCSE Maths

GCSE English

Tools

Microsoft Word

Microsoft Excel

Job description

Your Benefits

• Company Pension Scheme

  Our enhanced pension scheme helps you plan for a secure future, with greater contributions to boost your retirement savings and give you peace of mind.

• Continuous Training

  Sharpen your skills and advance your expertise with ongoing development and access to our on-demand learning portal One Rhenus.

• Exclusive Discounts

  Access to our discount portal to save money on your everyday spending, holidays, fitness & leisure.

• Free Parking

  For your convenience, plus our EV Salary Sacrifice Scheme to make driving electric more affordable, letting you lease a new electric car with savings on tax and National Insurance, plus hassle-free setup and maintenance.

• Health & Sports

  Our Employee Assistance Programme provides 24/7 confidential support for any mental, physical, financial, or personal challenges. It includes a hotline, personalised counselling, and a wealth of online resources to help you navigate life's ups and downs.

• Holiday Bonus

  Enhanced holiday entitlement with the ability to flex your holiday entitlement further with our buy and sell scheme.

Job Description

What you can expect

We are recruiting for a Customer Service Apprentice. The Customer Service Apprentice supports the customer service team in delivering a high standard of care to all clients. This role provides hands‑on experience in a fast‑paced logistics environment, helping the apprentice develop strong communication, organisational, and problem‑solving skills. Working alongside experienced colleagues, the apprentice will learn how to respond to customer needs, support daily operations, and contribute to positive customer relationships.

At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.

The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou

Main Duties

• Maintain a polite, positive, and professional attitude when dealing with customers.
• Assist in responding to customer enquiries through phone, email, and online systems.
• Support the team in ensuring customers receive timely updates on their shipments.
• Help acknowledge and record customer feedback or complaints for senior staff to review.
• Learn how to process customer orders and input data accurately into internal systems.
• Assist with arranging collections or deliveries under supervision.
• Support the team in keeping customer portals and internal records up to date.
• Help gather PODs and other documentation required by clients.
• Develop an understanding of Rhenus products, services, and basic logistics processes.
• Gain introductory knowledge of customs requirements, documentation, and broker processes.
• Shadow experienced team members to learn how to handle customer accounts and enquiries.
• Participate in training to build confidence in problem‑solving and communication.
• Work closely with colleagues across departments to support smooth operations.
• Share any issues, delays, or unusual customer requests with supervisors promptly.
• Contribute to a positive team environment and assist others when tasks are complete.

What you bring

• A willingness to learn and ask questions.
• Strong attention to detail and a careful approach to data entry.
• A friendly, helpful attitude when dealing with customers and colleagues.
• Reliability, punctuality, and a commitment to completing tasks on time.
• An interest in logistics, customer service, and developing professional skills.
• Strong Word and Excel skills.
• Math’s and English GCSE