Apprentice Project Assistant: Business Support Officer

Kirklees Council; Huddersfield; On-site; Full time

Job summary

Kirklees Council is seeking an Apprentice Project Assistant to support the Employment & Skills Service. This role involves customer service, administration, and data management, contributing to various projects aimed at enhancing skills and employment opportunities in the community. Ideal for those looking to gain valuable experience in a supportive environment.

Qualifications

• Support the delivery of various Employment and Skills projects.
• Maintain accurate customer records and manage communications.
• Assist with event planning and resource production.

Responsibilities

• Act as the first point of contact for enquiries via phone and email.
• Keep accurate records and assist in administration tasks.
• Input client records into management systems and support event planning.

Skills

Customer Service

Administration

Data Inputting

Event Planning

Confidentiality

Job description

Apprentice Project Assistant: Business Support Officer

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.

Organisation Kirklees

Directorate Place

Service Area Skills & Regeneration

Hours 37

Number of Jobs 1

Location(s) Civic Centre 1, Huddersfield, HD1 2NF

Position type Apprenticeship

Grade Apprenticeship

£11.93 per hour

Apprenticeship with the Employment & Skills Service

Employment & Skills is a service in the Place Directorate. Place Directorate is one of the most varied directorates of Kirklees Council – covering major development and infrastructure projects, business and economy, skills for employment, planning, housing growth, Highways, Streetscene and our own council housing through Homes & Neighbourhoods and more recently environment strategy and climate. Through all these services we shape Kirklees as Place, securing positive outcomes and making sure it’s a great location to live, work and visit.

We are committed to developing the skills and employment opportunities of people who live in Kirklees and helping employers access the workforce they need to grow. We create opportunities for local people to gain the skills and attributes to get the best jobs possible by linking employers with those skills. This leads to thriving businesses, an increase in earning potential, and, in turn, an improved quality of life for Kirklees residents. By working in partnership with Kirklees Third Sector partners, we attract funding into the district and deliver services via those partners who are best placed to deliver. We also deliver employment and skills programmes ourselves and when appropriate will commission and empower partners to deliver on our behalf.

Our work is guided by and contributes to the delivery of the Kirklees Employment & Skills Plan: ‘Aspire, Achieve & Include’. This plan was developed in collaboration with key partners across the district and outlines a number of partnership-based actions and priorities with a collaborative approach to achieving these.

As an Apprentice Project Officer you will support the successful delivery of our vision through a wide range of projects, this support will be flexible to best suit the needs of all Employment and Skills projects that are managed by the team.

• Customer Service: You will be the first point of contact with various people using different methods of communication, such as phone incoming and outgoing calls, managing the various email accounts and dealing with the enquiries quickly and appropriately, drafting letters as required and managing all web-based referral enquiries.
• Administration: You will keep accurate customer records which will be used to create monthly reports, diary management, drafting letters and emails, filing, archiving, taking notes at meetings and producing minutes.
• Data Inputting: you will accurately input client records into bespoke management information systems and using financial, statistical and or client data you will input into excel spreadsheets. Events: You will support the team with event planning, marketing, searching for rooms and booking equipment, greeting customers at events and taking referrals.
• Resources: You will be producing timetables, event plans, learner packs, promotional materials and reviewing documents for customer use.
• Confidentiality: Maintain accurate records, accessing and entering confidential/sensitive data.

This role is based within the Employment & Skills Service. Learn more about us here: Employment and Skills .

Linda Lashington is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information.

This job is subject to a DBS check at the appropriate level, please refer to the Job Description/Profile. A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.

We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: [e-mail] or phone: [phone] and ask for ‘Recruitment’.

We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.