Service Management Support Officer

NHS; Doncaster; On-site; GBP 24,000 - 26,000; Part time

Job summary

A leading healthcare service is seeking a motivated Service Management Support Officer to provide administrative support within the Sexual Health service in Doncaster. The role involves managing documentation, liaising with external agencies, and supporting clinical staff. Ideal candidates will possess strong interpersonal skills and knowledge of IT systems, with opportunities for further education offered for exceptional individuals.

Qualifications

• Excellent interpersonal skills and able to communicate effectively.
• Knowledge of IT EPR systems (preferably LILIE).

Responsibilities

• Typing letters, reports, and associated documentation.
• Support Senior Management in administrative tasks.
• Manage tasks to a secretary/administration inbox.

Skills

Interpersonal skills

Problem solving

Knowledge of IT EPR systems

Job description

Job summary

We are looking to develop a highly skilled, enthusiastic administrator to become a Service Management Support Officer to join our service to provide support, tothe Head of Service and Senior Members of the Team which includes; HIV, Sexual Health, Contraception and Psychosexual Therapies Clinical Services.

The ideal candidate will be responsible for undertaking a wide range of secretarial and administrative duties.

Additional skill-sets to include; Intermediate IT skills, AI awareness and the ability to embrace transformational changes is also required.

For the exceptional candidate, additional education will with be offered to fulfil the role.

Main duties of the job

Typing letters, reports and associated documentation as required for all four aspects of the service (HIV, GUM, CASH, PST).

Support Senior Management in administrative tasks.

Knowledge of IT EPR systems (preferably LILIE).

Ensuring confidential communication routes into the service are adhered to.

Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.

Manage tasks to a secretary / administration inbox in an effective and timely manner

Maintain and accurate referrals database.

Action all incoming emails.

Scanning of patient related documentation to patients healthcare records.

Input data into the patients healthcare records as necessary.

Process referrals using the appropriate EPR system.

Process requests for information i.e. insurance letters and patient information requests.

Answer incoming patient queries.

Support all clinical staff with general administrative tasks as required.

Work very closely with the HIV Clinical Team, ensuring records are up to date with patient results and letters.

Ensure HIV files are kept in a orderly and secure filing system.

Ensure HIV notes are prepared efficiently for HIV clinics.

Support the training and development of the admin team in the correct filing and storage of HIV patients notes.

About us

Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one-stop solution for commissioners accountable for outcome-focused integrated Public Health services.

Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.

We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.

Solutions4health are a disability-confident employer. If you require any reasonable adjustments, either at the application or interview stage, please contact our HR team ([e-mail]).

Details Date posted

22 May 2025

Pay scheme

Other

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Part-time

Reference number

OB1316892DonSMSO

Job locations

3 High Fishergate

Doncaster

South Yorkshire

DN11QZ

Job description Job responsibilities

Service Management Support Officer

Location: Doncaster, South Yorkshire, United Kingdom

Salary: £24,071 to £25,674 per Annum

Employment Type: Part-time - 25 hours per week, Permanent

An opportunity has arisen for an enthusiastic Service Management Support Officer to work within our integrated Sexual Health Service.

We are looking for someone who would enjoy working within the field of Sexual Health, Contraception, HIV related care and Psychosexual Therapies.

Candidates must be motivated, self-driven, resilient, have a positive attitude regarding transformation and change, supporting Senior Management by efficient administrative and secretarial duties.

The post-holder will work closely with the Head of Service, Admin Team Lead, Lead Consultant and Business Manager.

This post is based mainly at 3 High Fishergate, Doncaster. The service also has 4 part-time community clinics, and an Outreach Service provision.

If you are looking to make a positive impact in the Health, Nursing & Social Care industry and have the skills we are looking for, we would love to hear from you!

Job description Job responsibilities

Service Management Support Officer

Location: Doncaster, South Yorkshire, United Kingdom

Salary: £24,071 to £25,674 per Annum

Employment Type: Part-time - 25 hours per week, Permanent

An opportunity has arisen for an enthusiastic Service Management Support Officer to work within our integrated Sexual Health Service.

We are looking for someone who would enjoy working within the field of Sexual Health, Contraception, HIV related care and Psychosexual Therapies.

Candidates must be motivated, self-driven, resilient, have a positive attitude regarding transformation and change, supporting Senior Management by efficient administrative and secretarial duties.

The post-holder will work closely with the Head of Service, Admin Team Lead, Lead Consultant and Business Manager.

This post is based mainly at 3 High Fishergate, Doncaster. The service also has 4 part-time community clinics, and an Outreach Service provision.

If you are looking to make a positive impact in the Health, Nursing & Social Care industry and have the skills we are looking for, we would love to hear from you!

Person Specification Service Management Support Officer Essential

• Excellent interpersonal skills and able to communicate effectively
• Knowledge of IT EPR systems

Desirable

• Provide effective problem solving both face to face and via telephone

Person Specification Service Management Support Officer Essential

• Excellent interpersonal skills and able to communicate effectively
• Knowledge of IT EPR systems

Desirable

• Provide effective problem solving both face to face and via telephone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Solutions 4 Health Limited

Address

3 High Fishergate

Doncaster

South Yorkshire

DN11QZ

Employer's website

https://www.solutions4health.co.uk/ (Opens in a new tab)

Employer details Employer name

Solutions 4 Health Limited

Address

3 High Fishergate

Doncaster

South Yorkshire

DN11QZ

Employer's website

https://www.solutions4health.co.uk/ (Opens in a new tab)