Apprentice Neighbourhood Support Officer

Getting In Limited; Sheffield; On-site; GBP 12,000 - 18,000; Full time

Job summary

A leading company is offering an apprenticeship for a Neighbourhood Support Officer in Sheffield. The role involves diary management, customer service, and administrative tasks, providing a great opportunity to gain a Level 2 housing qualification while working with Sheffield City Council. Ideal candidates will possess strong communication and IT skills, along with a keen attention to detail.

Qualifications

• Working towards a Level 2 housing qualification.
• Skills in communication, IT, and customer service are essential.

Responsibilities

• Manage diaries and book customer appointments.
• Prepare documents for property viewings and inspections.
• Deliver reliable customer service and maintain financial records.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Number skills

Analytical skills

Logical thinking

Team working

Creativity

Initiative

Non-judgemental attitude

Patience

Education

Level 2 housing qualification

Job description

What do you want to search? Keyword Apprenticeship Type Location

Apprentice Neighbourhood Support Officer

Apply From: 23/05/2025

Learning Provider

Delivered by SHEFFIELD CITY COUNCIL

Employer

Sheffield City Council

Vacancy Description

• Provide effective diary management including booking customer appointments, prepare and process the paperwork for pre-quit inspections and property viewings to ensure effective void management for Sheffield City Council properties.
• Prepare and produce quality documents using a range of IT applications, supporting the Housing Voids team, and inputting information related to void management.
• Deliver effective and reliable customer service, communicate information to customers, respond appropriately, and adapt communication methods to meet customer needs.
• Input, maintain, locate, and provide data using computerised and manual systems.
• Maintain financial recording systems and process orders/invoices through to payment using established IT systems, including reviewing and making payments for utility services in void properties.
• More roles and duties can be found on the Sheffield City Council website.

Key Details

Vacancy Title

Apprentice Neighbourhood Support Officer

Employer Description

Sheffield City Council is the local authority for the City of Sheffield, a metropolitan borough with city status in South Yorkshire, England. The council consists of 84 councillors, elected to represent 28 wards, each with three councillors.

Vacancy Location

Town Hall Pinstone Street South Yorkshire S1 2HH

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000321718

Key Dates

Apply From

23/05/2025

Closing Date For Applications

2025-06-18 23:59:59

Interview Begin From

To be announced

Possible Start Date

2025-09-01 00:00:00

Training

Training to be Provided

• You will be working towards a level 2 housing qualification.
• Training will be one day a week.
• The training centre is located at CDC Training, Cricket Inn Road, Manor Lane, Sheffield, S2 1TR.

Learning Provider

SHEFFIELD CITY COUNCIL

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical thinking, Team working, Creativity, Initiative, Non-judgemental attitude, Patience.