Homeless Support Officer

Stockport Homes Group; Stockport; On-site; GBP 22,000 - 28,000; Full time

Job summary

Stockport Homes Group is looking for a Homeless Support Officer to join their Temporary Accommodation team. The role involves supporting operations of temporary accommodation, assisting homeless individuals, and promoting customer independence through practical support and life skills training. Candidates should possess good communication skills and experience in support services.

Qualifications

• Experience in support or befriending services required.
• Basic understanding of the benefits system is necessary.

Responsibilities

• Support daily operations of temporary accommodation schemes.
• Provide practical support, advice, and life skills training.
• Assist customers in transitioning to long-term independent housing.

Skills

Communication skills

Confidence in managing challenging behavior

Working knowledge of IT and Microsoft Office

Job description

Job Title: Homeless Support Officer

Stockport Homes Group is seeking a Homeless Support Officer to join our Temporary Accommodation team. This role involves supporting the daily operations of temporary accommodation schemes across three locations, maintaining quality standards, and assisting homeless families, singles, and individuals.

Position Details:

• One permanent post
• One temporary post (until 31st March 2026)

This varied role requires working on a shift basis, providing practical support, advice, and life skills training to promote customer independence and development. You will work with a diverse range of customers, helping them transition into long-term independent housing and inspiring positive change.

Candidate Requirements:

• Good communication skills
• Working knowledge of IT and Microsoft Office
• Confidence in managing challenging behavior
• Experience in support or befriending services
• Basic understanding of the benefits system

Additional responsibilities include domestic duties such as cleaning and property preparation, and storing belongings in line with legal responsibilities. Training will be provided.

This role operates on a shift basis and aligns with SHG’s values of diversity and inclusion, encapsulated in our 'Be You' approach. We encourage applications from all backgrounds and experiences, even if you do not meet every requirement.

The appointment is subject to enhanced DBS clearance. Please contact the People & OD Team for reasonable adjustments during the application process.

Application Details:

• Closing date: 30th March 2025
• Interview date: 7th April 2025

We invite you to apply early as the vacancy may close sooner if a suitable candidate is found.