Apprentice Office Administrator

SGS College Group; West of England; Remote; GBP 16,000 - 21,000; Full time

Job summary

Olive Leaf Healthcare, a Bristol-based care provider, is offering an apprentice Office Administrator role. You will help keep the office running by handling emails, calls, referrals and training records while supporting onboarding and compliance tasks.

The program includes college-based study at South Gloucestershire and Stroud College and DBS clearance is required. You’ll gain hands-on experience across office administration with regular training, and opportunities for progression within the

Qualifications

• Training includes regular college-based study and on-the-job practice.
• DBS check is required prior to start.
• At least 20% of working hours will be spent in training or studying.

Responsibilities

• Manage emails, phone calls and general enquiries.
• Maintain accurate client, staff and office records.
• Process referrals and liaise with healthcare professionals and external agencies.
• Support staff onboarding, training administration and record keeping.
• Update systems and ensure documentation is completed accurately.
• Order and manage office supplies, PPE and equipment.
• Assist with complaints, safeguarding and compliance administration.
• Support meetings, events and staff communications.
• Prepare documents and reports for administrative purposes.
• Provide general administrative support to ensure smooth office operations.

Education

Business Administrator Level 3 apprenticeship

Job description

The apprentice office administrator keeps the office running acting on daily concerns, handling client contact, making referrals, managing training records, and keeping folders and stock up to date. Much of the daily work arrives from the on-call team, who pass on concerns, referrals and orders for the office administrator to complete.

Salary will be discussed further at Interview

Training course

Business administrator (level 3)

Hours

Exact hours will be agreed between the apprentice and their manager.
37 hours a week

Monday 07 December

Duration

1 Year 9 Months

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities you will be trained and supported to complete:

• Manage emails, phone calls and general enquiries.
• Maintain accurate client, staff and office records.
• Process referrals and liaise with healthcare professionals and external agencies.
• Support staff onboarding, training administration and record keeping.
• Update systems and ensure documentation is completed accurately.
• Order and manage office supplies, PPE and equipment.
• Assist with complaints, safeguarding and compliance administration.
• Support the organisation of meetings, events and staff communications.
• Prepare documents, reports and other administrative materials.
• Provide general administrative support to ensure the smooth running of the office.

Where you’ll work

Laurel House
Brotherswood Court, Great Park Road, Bradley Stoke
Bristol
BS32 4QW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

South Gloucestershire and Stroud College

You will be required to pass a Disclosure and Barring Service (DBS) check.

About this company

Olive Leaf Healthcare is a Bristol-based care provider delivering high-quality home care and supported living services to people within the local community.

As a growing healthcare organisation, Olive Leaf Healthcare is committed to developing its staff and creating opportunities for career progression within the care and business support sectors.

The organisation has a dedicated team of care and support professionals who work closely with service users, families and healthcare partners to ensure the highest standards of care. Olive Leaf Healthcare offers a 24-hour support service and is rated Good by the Care Quality Commission (CQC)

After this apprenticeship

You will be supported with progression opportunities within the organisation upon successful completion of your apprenticeship, subject to business needs and vacancies being available.

Achieving a Business Administrator Level 3 qualification can open pathways into a range of roles, including:

Office Administrator
Business Administrator
Executive Assistant
Team Administrator
Reception or Front-of-House Coordinator
HR Administrator
Finance Administrator
Customer Service Coordinator
Operations Administrator
Office Manager (with further experience)
The qualification also provides a strong foundation for further professional development and higher-level apprenticeships.