Apprentice IT Technician: Networking & Desk Support (Essex)

Tkat (the Kemnal Academies Trust); Debden Green; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Headspace

Cycle to work

Pension contributions

CPD & training

Leadership coaching

Blue Light Card

Mindfulness programme

Eight-week mindfulness

Job summary

TKAT invites applications for an Apprentice IT Technician based at Debden Park High School in Essex, with regular travel to other TKAT sites across the region. A full UK driving licence and access to a car are required.

The role supports the regional IT team in maintaining networks and Google workspace while assisting the IT Manager with various IT projects. Supervision comes from the regional IT manager with a focus on learning, development and hands-on experience across TKAT's IT systems.

Qualifications

• Experience in administering networks, reviewing system logs, backup/AV checks and general updates.

Responsibilities

• Assist in monitoring the service desk for IT issues by reviewing incoming tickets and monitoring progress.
• Follow policies for compliance with organisation obligations (including legislation, regulatory, contractual and standards/policies).
• Help feedback to the IT Manager and wider team in areas relating to IT Strategy.
• Escalate to the Head of IT data/cyber security breaches when aware.
• Work with central IT team on development and support of the Trust's Google environment and other IT systems.
• Assist IT Manager in project managing changes within sites and liaising with external contractors.
• Identify patterns in requests and determine where training or changes to systems are required.

Skills

Network administration

System logs

Backup checks

IT support

Education

IT degree (Level 3)

Tools

Google Workspace

Job description

TKAT invites applications for an Apprentice IT Technician based at Debden Park High School in Essex, with regular travel to other TKAT sites across the region. A full UK driving licence and access to a car are required.

The role supports the regional IT team in maintaining networks and Google workspace while assisting the IT Manager with various IT projects. Supervision comes from the regional IT manager with a focus on learning, development and hands-on experience across TKAT's IT systems.