School IT Support Apprentice — Hands-on Tech & Teaching

QA; Markyate; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

APTIS pension

Lunch in dining room

Sports facilities including indoorPool

Staff discount on children's clubs

Free on-site parking

Job summary

Beechwood Park School is seeking an IT Support Technician Apprentice to join the IT team in Hertfordshire. You will provide system-wide support for workstations, printers, AV, and network peripherals while assisting teaching staff with IT materials.

You will work with pupils and teachers in IT suites, handle helpdesk requests, maintain inventories, and help expand the school network. A focus on security, communication, and reliable service is essential.

Qualifications

• Good IT skills, hardware knowledge and familiarity with Microsoft Office 365 and Google Workspace.
• Awareness of cyber security requirements.
• Health and safety awareness.
• Ability to work independently or as part of a team.
• Excellent communication and organisational skills.
• Willingness to contribute to school life.

Responsibilities

• Handle frontline queries via email, helpdesk and telephone.
• Maintain ticketing system updates and escalate as required.
• Install and maintain computer hardware, AV equipment and peripherals.
• Maintain up-to-date IT equipment inventory.
• Assist with network infrastructure expansion including switches and wireless.
• Perform routine administration: data backups, health checks, antivirus scans.
• Install, maintain and upgrade software.
• Support staff and pupils with IT setup around the school.
• Provide high quality, customer-focused technical support and training.
• Assist with AV setup for lectures and presentations.

Skills

IT support

Microsoft Office 365

Google Workspace

Communication skills

Organisational skills

Cyber security awareness

Teamwork

Health and safety awareness

Education

3 GCSEs (4+) in any subject

GCSE Maths and English (3+)

Tools

iSAMS

Job description

Beechwood Park School is seeking an IT Support Technician Apprentice to join the IT team in Hertfordshire. You will provide system-wide support for workstations, printers, AV, and network peripherals while assisting teaching staff with IT materials.

You will work with pupils and teachers in IT suites, handle helpdesk requests, maintain inventories, and help expand the school network. A focus on security, communication, and reliable service is essential.