Apprentice ICT Support & Azure Cloud Pathway

Staffordshire County Council; Stafford; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

Staffordshire County Council is offering an exciting ICT apprentice role within their expanding ICT team. You will assist staff and partners with hardware and software issues, supporting a 1st line service desk and contributing to a self-service portal project.

Successful candidates will train on-site for four weeks, then move to hybrid working arrangements discussed with your line manager. DBS check may be required.

Qualifications

• GCSE Maths and English at grade 4+ (or equivalent).
• Willing to work towards Microsoft Azure Cloud Support Specialist (Level 3).
• Experience in supporting customers with diverse needs.
• Cyber security awareness is preferred.
• Basic experience with Windows, Outlook and Microsoft Office.

Responsibilities

• Answering calls from customers across Staffordshire and beyond.
• Provide first-line IT support and issue resolution.
• Help develop a self-service customer portal to improve the experience.

Skills

GCSE Maths & English

Customer support experience

Cyber security awareness

Windows/Outlook/Microsoft Office

Continuous improvement mindset

Education

Microsoft Azure Cloud Support Specialist (Level 3) apprenticeship

First-line ICT support training

Tools

None

Job description

Staffordshire County Council is offering an exciting ICT apprentice role within their expanding ICT team. You will assist staff and partners with hardware and software issues, supporting a 1st line service desk and contributing to a self-service portal project.

Successful candidates will train on-site for four weeks, then move to hybrid working arrangements discussed with your line manager. DBS check may be required.