Apprentice ICT Support Officer

Staffordshire County Council; Stafford; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

Staffordshire County Council is offering an exciting ICT apprentice role within their expanding ICT team. You will assist staff and partners with hardware and software issues, supporting a 1st line service desk and contributing to a self-service portal project.

Successful candidates will train on-site for four weeks, then move to hybrid working arrangements discussed with your line manager. DBS check may be required.

Qualifications

• GCSE Maths and English at grade 4+ (or equivalent).
• Willing to work towards Microsoft Azure Cloud Support Specialist (Level 3).
• Experience in supporting customers with diverse needs.
• Cyber security awareness is preferred.
• Basic experience with Windows, Outlook and Microsoft Office.

Responsibilities

• Answering calls from customers across Staffordshire and beyond.
• Provide first-line IT support and issue resolution.
• Help develop a self-service customer portal to improve the experience.

Skills

GCSE Maths & English

Customer support experience

Cyber security awareness

Windows/Outlook/Microsoft Office

Continuous improvement mindset

Education

Microsoft Azure Cloud Support Specialist (Level 3) apprenticeship

First-line ICT support training

Tools

None

Job description

If you are ready to kickstart your career in ICT or looking for a career change, we have an exciting opportunity to join our ever-growing Staffordshire ICT team where you will ensure our staff and partners can access ICT services using leading edge technology to meet their needs. You will work alongside our ICT Support Officers who have a successful track record of supporting our Apprentices on the ICT Service Desk to provide 1st line assistance for all hardware and software issues and requests from our service users. In addition, we will support you to complete Level 3 'Microsoft Azure Cloud Support Specialist' Apprenticeship with QA Limited where you will have access to support from a tutor as well as a peer group forum from QA's web portal. The training and experience you gain can be tailored to the needs of the organisation, but also your preferences too so that you can choose which area of ICT you might want to become an expert in and build a successful career with us. We look forward to your application and the potential to welcome you to our team. Please note we require successful candidates to be based on-site full-time for the first four weeks of their role for training and development purposes. Following this, hybrid working can be discussed with your line manager.

Main Responsibility

This is a varied role which will include:

• Taking calls from Staffordshire County Council customers throughout Staffordshire and beyond.
• Thinking on your feet and solving issues first line.
• Developing our self-service customer portal to improve the customer experience and drive down support demands, and much more!, If we receive a high volume of applicants the next stage may be an automated video interview where we will send you a couple of questions for you to reply to with recorded video answers.

Final stage will be an in person assessment at our Stafford office which may include a quick task to test some of the skills needed for the basic elements of the role alongside interview questions. Final stage assessment will be held week commencing 21st Sept 2026. We anonymise applications during shortlisting to ensure only relevant information is considered. Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes. This role will require a basic DBS check.

If you have some work experience, that's great but this is not essential. What is important is that you have a passion for ICT and you can show us that you are willing to always give your best, are ready to learn and strive for continual improvement. Working in ICT requires teamwork, organisational skills and a good level of competency using IT systems. We need you to show us you can be flexible in your approach to work as sometimes things can change and so you will need to be able to prioritise work and sometimes change tasks quickly.

Key Qualifications

• Maths & English GCSE at Grade 4+ (or equivalent)
• Hasn't obtained a similar qualification at a similar level already
• Willing to work towards the completion of Microsoft Azure Cloud Support Specialist (Level 3) Microsoft Azure Specialist Apprenticeship | Level 3 Cloud Support Apprenticeship |
• Experience of supporting customers/clients with a range of needs
• Cyber Security awareness
• Some experience using Windows, Outlook, Microsoft Office
• Commitment to making continuous improvements
  The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too.

Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire