Apprentice CX Advisor - Start Your Career

plymouthcommunityhomes; Plymouth; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Free onsite gym and changing rooms

Annual leave 25 days, rising to 30 + 8

Holiday trading scheme

Employee Assistance Programme

Free annual flu vaccination

Modern technology and digital working

Investment in learning and career dev"

Supportive and collaborative working环境

Dress-down Fridays

Job summary

Plymouth Community Homes is hiring an Apprentice Customer Experience Advisor to join the Customer Experience Team. This role offers hands-on experience while working towards a Customer Service apprenticeship, typically around 15 months.

You’ll learn to support residents across telephone and digital channels, respond to enquiries, and help customers access services. You'll develop communication, problem-solving and digital skills with mentoring from experienced colleagues.

Qualifications

• Be committed to completing the apprenticeship and developing your skills in a workplace and structured learning setting.
• Have GCSE Maths and English at Grade 4/C or above, or be willing to work towards these requirements.
• Be willing to take responsibility for your learning and apply new skills in the workplace.

Responsibilities

• Respond to customer enquiries by telephone, email, webchat, and other digital channels.
• Provide helpful information and support to residents with guidance from experienced colleagues.
• Record customer enquiries accurately and update systems.
• Raise service requests and refer customers to the right teams.
• Build knowledge of PCH’s services and how residents are supported.
• Develop communication, customer service, problem-solving, and digital skills.
• Work as part of a team and participate in training, coaching, and meetings.
• Apply apprenticeship learnings to day-to-day tasks.

Skills

Customer service orientation

Communication skills

Problem solving

Digital literacy

Teamwork

Initiative

Adaptability

Willingness to learn

Education

GCSE Maths and English (Grade 4/C or above)

Willing to work towards Customer Service Practitioner Level 2 Apprenticeship

Job description

Plymouth Community Homes is hiring an Apprentice Customer Experience Advisor to join the Customer Experience Team. This role offers hands-on experience while working towards a Customer Service apprenticeship, typically around 15 months.

You’ll learn to support residents across telephone and digital channels, respond to enquiries, and help customers access services. You'll develop communication, problem-solving and digital skills with mentoring from experienced colleagues.