Customer Experience Advisor

Plymouth Community Homes; Crownhill; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Onsite gym

Volunteer days

Annual leave 25–30 days

Employee Assistance Programme

Job summary

Plymouth Community Homes is seeking a Customer Experience Advisor to join our on-site team in Crownhill. This 6-month fixed-term contract involves delivering high-quality customer service, resolving queries at first contact, and supporting the Planning team with scheduling tasks.

The role operates on a rota from 07:00 to 20:00 with no weekend or bank holiday work, and requires experience in contact centres, good IT skills, and a commitment to customer care.

Qualifications

• Experience in contract centre customer service.
• Confident using IT systems including MS Office and able to learn new systems quickly.
• Empathetic, patient, and respectful communication at all times.
• Ability to work independently and in a team.
• Flexible to meet service needs within rota.

Responsibilities

• Deliver a high-quality service to customers and colleagues, resolving queries at first point of contact where possible.
• Support Planning team by using scheduling systems to manage operatives' diaries efficiently.

Skills

Customer service

IT systems

GDPR

Communication

Teamwork

Flexibility

Equality & diversity

Tools

Microsoft Office

Job description

Customer Experience Advisor

Company: Plymouth Community Homes

Salary: from £27,289 a year

Hours: Full-time

Location: Crownhill, PL6 5DH

Working pattern: On-site

Job type: Temporary

Posting date: 6 Nov 2026

Closing date: 17 Nov 2026

Are you a passionate Customer Experience professional who wants to join us to help shape exceptional customer journeys while building your career with us?

*This is a 6 Month Fixed Term Contract*

About the role

In this role, you will play a key part in delivering a consistent, high-quality service to both our customers and colleagues. You’ll work within a Contact Centre environment, with a focus on resolving queries at the first point of contact wherever possible.

You will also support our Planning team by accurately using scheduling systems and related software, helping to ensure operatives’ diaries run smoothly and efficiently.

Working Hours

You’ll be part of a rota covering shifts between 07:00 and 20:00, including:

• Early starts
• Standard daytime hours
• Later finishes

We aim to ensure fair and balanced scheduling for all team members.

No weekend work

No bank holiday working

What we’re looking for

• Have previous contract centre customer service experience
• Are confident using IT systems, including Microsoft Office or similar tools, and can quickly learn new systems
• Communicate with empathy, patience and respect at all times
• Can work both independently and as part of a team
• Are flexible to meet service needs within the rota provided
• Have a good understanding of data protection (GDPR)
• Are committed to equality, diversity and inclusive working practices
• Are passionate about delivering excellent customer service

About Plymouth Community Homes

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people.

We are continuing to grow, with a strong focus on providing high-quality, affordable homes and delivering excellent services to our customers.

Our people are at the heart of what we do, and we are proud to offer a supportive and collaborative working environment.

What we can offer you

• Excellent pension scheme with high employer contributions
• Free, fully equipped onsite gym and changing facilities
• 3 days per year for volunteering through our Make a Difference scheme
• 25 days annual leave (rising to 30 days), plus bank holidays and option to buy/sell leave
• Free Employee Assistance Programme, including counselling support
• Free annual flu vaccination
• Cycle to Work scheme
• The opportunity to work in a vibrant part of the South West

Equal Opportunities

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.

Proud member of the Disability Confident employer scheme

Proud member of the Disability Confident employer scheme

For an informal discussion about this role, please contact Mark Boyd, Customer Experience Supervisor on 01752 382034.

Shortlisting Date: 18th November 2026

Interview Date: 27th & 30th November