Customer Care Apprentice: Learn, Grow & Make an Impact

plymouthcommunityhomes; Plymouth; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Gym on site

Annual leave 25–30 days

Employee Assistance Programme

Flu vaccination

Career development

Dress-down Fridays

Good transport links

Job summary

Plymouth Community Homes is offering an Apprenticeship Customer Care Advisor role in Plymouth. You will support the Complaints Team, log and maintain records, and communicate with residents by phone and email while developing your skills in customer service and problem solving.

The programme lasts around 15 months and includes a Customer Service Practitioner Level 2 Apprenticeship. GCSE Maths and English at grade 4/C or above are required, with a commitment to learning and development in the

Qualifications

• Be committed to completing the apprenticeship programme and developing skills through workplace and learning.
• GCSE Maths and English at grade 4/C or above, or willingness to work towards English/Maths requirements as part of the apprenticeship.
• No previous customer service experience required; attitude and willingness to learn are key.

Responsibilities

• Support the Complaints Team to provide a positive, customer‑focused service.
• Log, update and maintain complaint records accurately.
• Speak with residents by phone and email, keeping them updated and listened to.
• Assist investigations by gathering information from teams across Plymouth Community Homes.

Skills

Customer service

Active listening

Communication

Problem solving

Teamwork

Attention to detail

Willing to learn

Education

GCSE Maths & English (4/C or above)

Customer Service Practitioner Level 2 Apprenticeship

Job description

Plymouth Community Homes is offering an Apprenticeship Customer Care Advisor role in Plymouth. You will support the Complaints Team, log and maintain records, and communicate with residents by phone and email while developing your skills in customer service and problem solving.

The programme lasts around 15 months and includes a Customer Service Practitioner Level 2 Apprenticeship. GCSE Maths and English at grade 4/C or above are required, with a commitment to learning and development in the