Customer Service Apprentice -Access Islington

Bidvane; Greater London; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Annual leave 31 days

Flexible working

Dedicated study time

Local government pension scheme

Cycle to Work

Gym discounts

Local discounts

Job summary

Islington Council's Access Islington apprenticeship offers an 18-month role delivering daily face-to-face and telephone support to residents, recording applications and decisions on council systems, and contributing to data collection. Apprentices study for a Level 2 Customer Service Practitioner qualification during dedicated working time, with a buddy or mentor.

Entry is limited to Islington residents, care leavers or school leavers from the last 12 months, and starts January 2027.

Qualifications

• No existing qualification at a similar level or above in customer service.
• Able to study for Level 2 Customer Service Practitioner qualification.
• Right to work in the UK and Islington residency eligibility.

Responsibilities

• Respond to resident enquiries by phone and in person.
• Record resident applications, actions and decisions on IT systems.
• Assist with data collection.
• Use Word, Excel and internal systems as needed.
• Study for Level 2 Customer Service Practitioner apprenticeship qualification.

Skills

Maths & English tests

IT systems

Word & Excel

Education

Level 2 Customer Service Practitioner

Tools

Word

Excel

Internal systems

Job description

This 18-month apprenticeship sits within Access Islington, the council's central contact point for residents, spanning its hubs and call centre. The work is daily face-to-face and telephone contact with residents, recording applications and decisions on council systems, and helping with data collection. Apprentices study for a Level 2 Customer Service Practitioner qualification in dedicated working time, with a buddy or mentor. Entry is limited to Islington residents, care leavers or school leavers from the last 12 months, and starts January 2027.

What the job involves

• Respond to resident enquiries by phone and in person
• Record resident applications, actions and decisions on IT systems
• Assist with data collection
• Use Word, Excel and internal systems as needed
• Study for a Level 2 Customer Service Practitioner apprenticeship qualification
• Study Maths and English if no GCSE or Level 2 equivalent is held
• Take part in the council's apprenticeship network and development activities

What’s required

Qualifications

• No existing qualification at a similar level or above in customer service

Experience

• No extensive customer service skills or experience

Skills & knowledge

• Pass course entry tests, for example in Maths and English

Checks & eligibility

• Right to work in the UK
• Proof of address
• Satisfactory references
• Occupational Health clearance
• DBS check at the appropriate level, if applicable
• Overseas criminal record check, if applicable

Other

• Aged 16 or above
• Islington resident, Islington care leaver, or Islington school leaver in the last 12 months

What’s offered

• Up to 31 days annual leave, rising to 36 after five years of local government service
• Flexible working arrangements and a 35-hour working week
• Dedicated study time within the working week
• Learning and development opportunities
• Local government pension scheme
• Cycle to Work scheme
• Discounted gym memberships
• Local discounts on restaurants, shops and beauty services