Admin Apprentice: Customer Service & Digital Skills (12m)

Richmond and Wandsworth Councils; City Of London; On-site; GBP 22,000 - 27,000; Full time

Job summary

Richmond and Wandsworth Councils are seeking an Administration Assistant Apprentice in London. The role is full-time, 36 hours per week, based in the Gwynneth Morgan Centre, East Hill, SW18 2HJ, earning £24,979 per annum.

You will gain hands-on admin experience while studying for the Administration Assistant Level 2 Apprenticeship. Responsibilities include supporting learners and colleagues, improving customer service, organizing information and activities, and using Microsoft 365 and other

Qualifications

• Age 16-24 for government Business Administration Level 2 apprenticeship.
• Good English and basic IT skills, including Microsoft 365, email and internet.
• Good communication and customer service skills.
• Good organisation and attention to detail.
• Ability to follow instructions, meet deadlines and work in a team.
• Willingness to learn and develop new skills.

Responsibilities

• Support and communicate with learners and colleagues.
• Develop customer service and communication skills.
• Build digital skills using Office 365 and other systems.
• Help organise courses, assessments, events and learner activities.
• Gain experience of working as part of a busy Council team.

Skills

Aged 16-24

English proficiency

Basic IT skills

Customer service

Organisation and attention to detail

Follow instructions and deadlines

Willingness to learn

Teamwork

Tools

Microsoft Office 365

Job description

Richmond and Wandsworth Councils are seeking an Administration Assistant Apprentice in London. The role is full-time, 36 hours per week, based in the Gwynneth Morgan Centre, East Hill, SW18 2HJ, earning £24,979 per annum.

You will gain hands-on admin experience while studying for the Administration Assistant Level 2 Apprenticeship. Responsibilities include supporting learners and colleagues, improving customer service, organizing information and activities, and using Microsoft 365 and other