Customer Service Specialist Apprentice

South East Water; Tonbridge and Malling; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Excellent Stakeholder pension

5 weeks holiday + bank holidays

Flexible annual leave policy

Volunteer days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing benefits

Job summary

South East Water is offering a 24-month Customer Service Specialist Level 3 Apprenticeship with a guaranteed permanent position on successful completion. You will join one of our call centre teams, handling billing inquiries, refunds and payment plans while resolving water supply concerns.

The programme includes workshops, training, and on‑the‑job learning, with progression support from mentors and managers. We value teamwork, strong communication, and a passion for helping others.

Qualifications

• GCSE Maths and English at Grade 4/C or equivalent.
• Excellent computer abilities and familiarity with standard office software.
• Strong customer-service orientation with good communication and teamwork.
• Willingness to learn and progress through an apprenticeship pathway.

Responsibilities

• Develop and build knowledge of the Customer Service area through the apprenticeship pathway.
• Handle calls efficiently and maintain high levels of customer satisfaction.
• Assist with billing inquiries, refunds, and setting up payment plans.
• Resolve water supply concerns and contribute to a positive customer experience.
• Attend team meetings and complete the Level 3 Customer Service Apprenticeship.

Skills

Customer service

Excellent communication

Computer skills

Time management

Teamwork

Education

GCSE Maths and English (Grade 4/C or equivalent)

Tools

IT systems

Job description

South East Water is offering a 24-month Customer Service Specialist Level 3 Apprenticeship with a guaranteed permanent position on successful completion. You will join one of our call centre teams, handling billing inquiries, refunds and payment plans while resolving water supply concerns.

The programme includes workshops, training, and on‑the‑job learning, with progression support from mentors and managers. We value teamwork, strong communication, and a passion for helping others.