Apprentice Customer Liaison: Community & Resident Support

Fortem Cares; Grimsby; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Car allowance £4,000

25 days annual leave + holidays & your

Birthday off

Pay review every January

Discounted gym memberships

Up to £3,000 colleague referral fee

Pension and life assurance

All fees and examination costs for the

apprenticeship covered

Bonus scheme eligibility

Job summary

Fortem Cares in Grimsby is seeking an Apprentice Customer Liaison Officer to support residents through planned and retrofit refurbishment work. You will engage with local communities, communicate project scope, and coordinate access closely with the team.

The role forms part of an established apprenticeship scheme with college attendance and on-the-job mentoring, offering a pathway to a permanent position within the team after completion.

Qualifications

• Desirable but not essential: ownership of own development
• Good communication skills
• Functional IT skills
• Strong organisational skills
• Great customer care approach
• Ability to work independently and in a team

Responsibilities

• Support resident and community engagement initiatives, building strong relationships with local communities.
• Deliver clear and effective communications to customers and residents about the nature and scope of works.
• Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
• Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
• Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
• Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
• Be the first port of call for tenants, supporting them through planned and retrofit refurbishment work.
• Work within a friendly, established and supportive team.

Skills

Communication skills

Organisational skills

Customer care mindset

IT skills

Teamwork

Ownership mindset

Education

Apprenticeship programme

Job description

Fortem Cares in Grimsby is seeking an Apprentice Customer Liaison Officer to support residents through planned and retrofit refurbishment work. You will engage with local communities, communicate project scope, and coordinate access closely with the team.

The role forms part of an established apprenticeship scheme with college attendance and on-the-job mentoring, offering a pathway to a permanent position within the team after completion.