Apprentice Resident Liaison — Build Community Impact

UI Social Infrastructure Limited; United Kingdom; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

Generous holiday allowance

Christmas shutdown

Tailored benefits portal

Remote learning pathway

Job summary

United Infrastructure is seeking an Apprentice to join our Social Infrastructure team, helping revitalise homes and communities through regeneration of living spaces. You will work with the resident liaison team to build strong links between residents, clients and site teams, with extensive travel between offices and project sites.

You will gain hands-on industry experience from day one and pursue the Level 2 Customer Service Practitioner apprenticeship, delivered remotely via online self‑paced

Qualifications

• Five GCSEs at Grade 9-4/A*-C including English and Maths.
• Good IT skills and able to use Microsoft Office packages.
• Good organisation, time management, attention to detail and communication skills.

Responsibilities

• maximising comfort for all residents during work, ensuring that any issues which arise are resolved quickly and effectively.
• administration duties, resident visits and making courtesy calls to tenants, prior to customer satisfaction surveys being issued to them.
• delivering Health and Safety presentations for local school visits within the local community.
• coordination and administration of newsletters, meetings, daily visits, open days and group events etc.
• recording and photographing the condition of white goods/working area for every property, before work starts and assisting with product training for residents.
• ensuring all appropriate records and documentation are maintained confidentially and in line with GDPR.
• assisting with recording complaints/alleged damage claims to residents’ property/personal belongings.
• supporting the team in proactively investigating and resolving complaints.

Skills

Customer service

Communication

IT literacy

Organisation

Education

GCSEs English & Maths

Tools

Microsoft Office

Job description

United Infrastructure is seeking an Apprentice to join our Social Infrastructure team, helping revitalise homes and communities through regeneration of living spaces. You will work with the resident liaison team to build strong links between residents, clients and site teams, with extensive travel between offices and project sites.

You will gain hands-on industry experience from day one and pursue the Level 2 Customer Service Practitioner apprenticeship, delivered remotely via online self‑paced