Resident Liaison Officer

Daniel Owen Ltd; East Lindsey; On-site; GBP 28,000 - 30,000; Full time

Job summary

Daniel Owen Ltd is recruiting a Resident Liaison Officer in Grimsby with occasional travel to Boston. You will be the main point of contact for customers during works, ensuring they receive a professional and supportive service.

This full-time, long-term temporary role requires excellent communication, organisation and relationship-building skills, plus a full UK driving licence and access to your own vehicle.

Qualifications

• Strong communication and customer service skills.
• Good organisational skills with the ability to manage a varied workload.
• Experience in customer liaison or resident liaison roles is beneficial.
• Full UK driving licence; access to own vehicle.

Responsibilities

• Act as main link between customers, site teams and contractors.
• Keep customers informed before, during and after works.
• Arrange appointments and access to properties.
• Respond to queries and resolve concerns professionally.
• Maintain accurate records of customer contact and feedback.
• Work closely with operational teams to provide regular updates.
• Occasionally travelling to sites in Boston.

Skills

Strong communication

Customer service

Organisation

Relationship-building

Driving licence

Job description

Resident Liaison Officer

Location: Grimsby, with occasional travel to Boston

Salary: £28,000-£30,000

Contract: Long-term temporary

Hours: Full-time

We are recruiting on behalf of a well-established property services organisation looking to appoint two Customer Liaison Officers to support its team in Grimsby.

You will act as the main point of contact for customers while works are taking place, ensuring they are kept fully informed and receive a professional and supportive service throughout. This is a varied role requiring strong communication, organisation and relationship-building skills.

Key Responsibilities

• Acting as the main link between customers, site teams and contractors
• Keeping customers informed before, during and after works
• Arranging appointments and access to properties
• Responding to queries and resolving concerns professionallySupporting customers with any additional requirements
• Maintaining accurate records of customer contact and feedback
• Working closely with operational teams to provide regular updates
• Occasionally travelling to sites in Boston

What We’re Looking For

• Previous Customer Liaison Officer experience would be advantageous but is not essential
• Experience in a customer-facing, resident liaison, housing or property services role would be beneficial
• Strong communication and customer service skills
• A professional and approachable manner
• Good organisational skills and the ability to manage a varied workload
• Confidence dealing with queries and resolving concerns
• A full UK driving licence and access to your own vehicle
• Business-use motor insurance, due to travel requirements

This is an excellent long-term opportunity for an experienced liaison professional or someone with strong transferable customer service skills looking to develop their experience within property services.