Apprentice Customer Liaison Officer

Fortem Cares; Grimsby; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Car allowance £4,000

25 days annual leave + holidays & your

Birthday off

Pay review every January

Discounted gym memberships

Up to £3,000 colleague referral fee

Pension and life assurance

All fees and examination costs for the

apprenticeship covered

Bonus scheme eligibility

Job summary

Fortem Cares in Grimsby is seeking an Apprentice Customer Liaison Officer to support residents through planned and retrofit refurbishment work. You will engage with local communities, communicate project scope, and coordinate access closely with the team.

The role forms part of an established apprenticeship scheme with college attendance and on-the-job mentoring, offering a pathway to a permanent position within the team after completion.

Qualifications

• Desirable but not essential: ownership of own development
• Good communication skills
• Functional IT skills
• Strong organisational skills
• Great customer care approach
• Ability to work independently and in a team

Responsibilities

• Support resident and community engagement initiatives, building strong relationships with local communities.
• Deliver clear and effective communications to customers and residents about the nature and scope of works.
• Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
• Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
• Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
• Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
• Be the first port of call for tenants, supporting them through planned and retrofit refurbishment work.
• Work within a friendly, established and supportive team.

Skills

Communication skills

Organisational skills

Customer care mindset

IT skills

Teamwork

Ownership mindset

Education

Apprenticeship programme

Job description

We are delighted to confirm that we are looking for an Apprentice Customer Liaison Officer to join our West Kent/Lincolnshire Housing Partnership contract, working primarily in Grimsby with some travel expected over to BostonJoining an established apprenticeship scheme, we will provide a clear plan around your development that will support you to succeed to your full potential.As part of the interview process there will be an Assessment Centre on Thursday, October 22nd and you will need to be available on that date in order to be considered.The apprenticeship college course will commence shortly after your induction.

The Company

Our apprenticeship programme offers a fantastic opportunity to gain an industry recognised qualification as well as paid employment so you can earn while you learn. You will attend college on a day or block release basis and put your acquired knowledge and skills into practice on the job whilst working with your mentor. On completion of your apprenticeship, you will be supported to progress into a permanent role within the team to continue your career and development journey.We are looking to recruit driven and committed Apprentices who will be the future of our business for years to come.

Duties & Responsibilities

Customer Liaison Officer duties and responsibilities include:

• Support resident and community engagement initiatives, building strong relationships with local communities.
• Deliver clear and effective communications to customers and residents about the nature and scope of works.
• Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
• Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
• Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
• Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
• You will be the first port of call for the tenants supporting them through their planned and retrofit refurbishment work
• You will be working within a friendly, established and supportive team

What You Will Need

Desirable but not essential (as we can support you through functional skills as part of your apprenticeship):

• Take ownership for your own development
• Display good communication skills
• Have functional IT skills
• Good organisational skills
• Great customer care approach
• Work independently and as part of a team

• All fees and examination costs associated with your apprenticeship course will be fully covered by Fortem
• £4,000 car allowance
• Eligibility to bonus scheme
• 25 days annual leave + bank holidays & your birthday off
• Pay review every January
• Discounted gym memberships at national and local gyms
• Up to £3,000 colleague referral fee
• Other benefits including pension, life assurance, mobile phone provider discounts & more

Who We Are

We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality Retrofit. Capital Works and Repairs and Maintenance services.Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon.Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live.We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.