Apprentice Customer Advisor – 15‑Month NVQ Level 2

BT Group; Warrington; On-site; GBP 22,000; Full time

Job summary

A leading telecommunications company is seeking an Apprentice Customer Advisor to work in their Warrington Contact Centre. This full-time apprenticeship offers a chance to engage with customers on various issues and build a rewarding career in customer service. You will receive training that includes a 15-month NVQ Level 2 in Customer Service, with dedicated support and guidance throughout. No prior experience is needed, just a friendly attitude and a willingness to learn, making it perfect for those starting their careers.

Benefits

Starting salary of £21,620

Discounts on EE & BT products

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Free tea and coffee

Qualifications

• No experience needed but willingness to learn is essential.
• Ability to communicate effectively with customers.
• Support for NVQ Level 2 in Customer Service for 15 months.

Responsibilities

• Assist customers with billing questions and tech support.
• Engage in positive interactions over the phone.
• Complete training and guidance from college tutor.

Skills

Friendly voice

Great attitude

Problem-solving

Listening skills

Education

No prior experience required

Job description

A leading telecommunications company is seeking an Apprentice Customer Advisor to work in their Warrington Contact Centre. This full-time apprenticeship offers a chance to engage with customers on various issues and build a rewarding career in customer service. You will receive training that includes a 15-month NVQ Level 2 in Customer Service, with dedicated support and guidance throughout. No prior experience is needed, just a friendly attitude and a willingness to learn, making it perfect for those starting their careers.