Apprentice Customer Advisor

EE; Broomedge; On-site; GBP 22,000; Full time

Job summary

A leading telecommunications company in Broomedge is offering a full time apprenticeship with a starting salary of £21,620. This role involves assisting customers with inquiries, completing an NVQ Level 2 in Customer Service, and receiving extensive training. Ideal for individuals with a friendly attitude and a willingness to learn. Benefits include travel loans, volunteering days, and optional healthcare. Join us to kick start your career in a supportive environment that values inclusivity.

Benefits

Starting salary of £21,620

Discounts on EE & BT products

Travel loan

Volunteering days

Optional private healthcare

Free tea and coffee

Qualifications

• No prior experience required, just a willingness to learn.

Responsibilities

• Assist customers with billing questions and tech support.
• Complete a 15-month NVQ Level 2 in Customer Service.
• Engage with customers over the phone.

Skills

Friendly attitude

Customer service orientation

Problem-solving skills

Job description

Full time : Full Time Apprenticeship

Hourly rate: £11.09

Start Date : 23/02/26

Wondering What's In It For You?

Being part of the EE family brings a huge number of benefits including the below:

• A great starting salary of £21,620 plus incentives throughout the year.

• Huge?discounts of EE & BT products including your Mobile and Broadband - saving you?hundreds?of?pounds?every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want.

• Season Ticket?Travel Loan - giving you the funds to?pay for your travel?to and from work up front, making a difference where it counts.
• Volunteering days, so you can?give back?to your local community.

• Optional Private Healthcare and Dental, to protect you and your family.
• The smaller bits like; free tea and coffee, and even a concierge.

What you'll be doing:

At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.

At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.

Ready to make your mark? Apply now and let's start building your future.