Apprentice Business Support Administrator

Devon Partnership Nhs Trust; Wonford; On-site; GBP 12,000 - 15,000; Full time

Job summary

The Devon Partnership NHS Trust offers an apprenticeship role within the Practice Education and Apprenticeship Administration Team. You will provide high-quality administrative and clerical support while actively engaging in the Level 3 Business Administration Apprenticeship and applying learning to workplace tasks.

Working in the People Services Directorate, you will develop professional skills, contribute to education and workforce development activities, and gain a recognised qualification

Qualifications

• Motivated and committed to learning and completing the Level 3 Business Administration Apprenticeship.
• Excellent written and verbal communication with a professional approach.
• Able to organise, prioritise tasks, manage time and meet deadlines.
• Accurate record keeping and attention to detail in documentation and data handling.

Responsibilities

• Provide administrative and clerical support to the Practice Education and Apprenticeship Administration Team.
• Respond to enquiries from learners, apprentices, staff, educators, training providers and universities in a polite, timely manner.
• Support the administration of placements, development programmes, induction activities, meetings and learning events.
• Maintain accurate electronic records, spreadsheets, databases, and filing systems, handling confidential information.
• Arrange meetings, venues and diaries; prepare documents; take notes/minutes; follow up progress as required.
• Utilise Microsoft Office and Trust systems to produce correspondence, reports, and materials.
• Engage with and successfully complete the Level 3 Business Administration Apprenticeship alongside workplace duties.

Skills

Strong work ethic

Willingness to learn

Good communication

Organisational skills

Team player

Education

Level 3 Business Administration Apprenticeship (in-company)

Tools

Microsoft Office Suite

Job description

employment contract. The postholder will be expected to actively engage with and successfully complete the apprenticeship programme alongside their workplace responsibilities.

Duties and Responsibilities

• Provide administrative and clerical support to the Practice Education and Apprenticeship Administration Team.
• Respond to enquiries from learners, apprentices, staff, educators, training providers and universities in a polite, helpful and timely manner, escalating issues where appropriate.
• Support the administration of placements, apprenticeships, development programmes, induction activities, meetings and learning events.
• Maintain accurate electronic records, spreadsheets, databases, shared mailboxes and filing systems, handling confidential information in accordance with Trust policies.
• Arrange meetings, venues and diaries; prepare and distribute documentation; take notes or minutes; record actions and follow up progress as required.
• Use Microsoft Office and
  relevant Trust systems to produce correspondence, presentations, reports and other administrative materials.
• Actively participate in and successfully complete the Level 3 Business Administration Apprenticeship, applying learning to workplace tasks and service improvements.

Profile

• Motivated and committed to learning, with the ability to engage fully in the Level 3 Business Administration Apprenticeship.
• Good written and verbal communication skills, with a professional and helpful approach.
• Able to organise and prioritise tasks, manage time effectively and meet agreed deadlines.
• Accurate and attentive to detail when maintaining records, processing information and producing documents.
• Confident using, or willing to learn, Microsoft Office and relevant Trust systems.
• Able to work both independently and collaboratively as part of a busy administration team.
• Adaptable, willing to learn and able to respond positively to changing priorities and feedback.
• Understands the importance of
  confidentiality, information governance and professional conduct.
• Committed to providing a high-quality service and demonstrating the Trusts values in day-to-day work.
• The role will provide structured opportunities to develop and apply administrative knowledge and skills in a supportive workplace.
• The postholder will contribute to the continuous improvement of team processes while completing all learning, assessment and evidence requirements of the apprenticeship programme.

Job Purpose

To work within the Practice Education and Apprenticeship Administration Team, providing high-quality administrative and clerical support as part of the People Services Directorate. This apprenticeship role is part of Devon Partnership NHS Trust's commitment to developing a sustainable administrative workforce and creating future career opportunities within the NHS. The post offers a structured pathway to gain valuable workplace experience, develop professional skills, and achieve a recognised Business Administration qualification while contributing to the delivery of Practice Education services. The successful candidate will learn and apply a wide range of administrative skills in a supportive environment, helping to ensure the efficient delivery of education and workforce development activities across the Trust. Completion of the apprenticeship programme, including all required learning, assessments and qualification requirements, forms an essential part of the role and