Apprentice Aftersales Advisor – Customer Experience Champion

Allen Motor Group; Brentwood; On-site; GBP 17,000 - 26,000; Full time

Benefits offered by this job

Holiday entitlement (30 days)

Life assurance

Refer a friend scheme

Full training and progression

Job summary

Allen Motor Group in Brentwood is seeking an Apprentice Aftersales Advisor for our Kia dealership. You will be the face and voice of the customer experience from the moment a booking is made to when the vehicle is collected.

After training, you will deliver excellent service, ensure records are accurate, and support GDPR adherence while booking vehicles into the workshop. This full-time role is a 3-year apprenticeship with a salary of £16,640–£26,436.80.

Qualifications

• Excellent organisational and administrative skills.
• Great attention to detail.
• A background in customer service.
• Experience using computer software systems.

Responsibilities

• Be the face and voice of the customer experience from booking to collection.
• Provide exceptional customer service and ensure accurate data handling.
• Achieve targets by upselling products.
• Book vehicles into the workshop and ensure GDPR compliance.

Skills

Organisational skills

Administrative skills

Customer service background

Experience with computer software

Education

3-year Apprenticeship

Tools

CRM software

Booking systems

Job description

Allen Motor Group in Brentwood is seeking an Apprentice Aftersales Advisor for our Kia dealership. You will be the face and voice of the customer experience from the moment a booking is made to when the vehicle is collected.

After training, you will deliver excellent service, ensure records are accurate, and support GDPR adherence while booking vehicles into the workshop. This full-time role is a 3-year apprenticeship with a salary of £16,640–£26,436.80.