Aftersales Advisor Apprentice - Brentwood Kia

Allen Motor Group; Essex; Vor Ort; GBP 17.000 - 26.000; Vollzeit

Benefits dieser Stelle

30 days holiday including bank hols

Discounts on MOTs, services and parts

Life assurance

Refer a friend £1,000

Training and progression

Zusammenfassung

Allen Motor Group is recruiting an Apprentice Aftersales Advisor for our Kia dealership in Brentwood. This full-time 3-year apprenticeship runs Monday to Friday, 40 hours per week, with a basic salary of £16,640 to £26,436.80, reporting to the Aftersales Manager.

The role focuses on delivering excellent customer service, guiding customers through their vehicle servicing journey, and learning the business from the ground up within a supportive training environment.

Qualifikationen

• Experience or background in customer service is preferred.
• Strong organisational and administrative skills are essential.
• Proficiency with computer software systems and data entry is expected.

Aufgaben

• Be the face and voice of the customer experience from booking to vehicle collection.
• Provide exceptional customer service and accurate information handling.
• Upsell products to achieve set targets while maintaining GDPR compliance.
• Schedule vehicle bookings into the workshop and coordinate with Aftersales team.
• Support the Aftersales Manager and learn the Kia dealership processes.

Kenntnisse

Customer service

Organisational skills

Attention to detail

Administration

Computer software systems

Jobbeschreibung

Allen Motor Group are currently looking to employ an Apprentice Aftersales Advisor to join our Kia dealership in Brentwood. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have. This is a full-time position offered on a 3 year Apprenticeship Agreement, Monday – Friday, 40 hours per week with a basic salary of £16,640 - £26,436.80, reporting to the Aftersales Manager.

Why Allen Motor Group?

In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:

• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT’s, services and parts
• Life assurance benefit, at no cost to yourself
• £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group

Do I need experience?

No! We understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:

• Excellent organisational and administrative skills
• Great attention to detail
• A background in customer service
• Experience using computer software systems

Key Responsibilities and Duties

As an Apprentice aftersales advisor you will be expected to be the face and voice of the whole customer experience from the minute a booking is made to when the customer returns to collect their vehicle. After relevant training and ongoing support, you will be expected to:

• Provide exceptional customer service
• Ensuring all recorded information is accurate and stored correctly
• Achieving set performance targets by upselling products
• Ensuring adherence to all GDPR guidelines
• Booking vehicles into the workshop