Apprentice Aftersales Advisor - Customer Experience Pro

Allen Motor Group; Brentwood; On-site; GBP 17,000 - 26,000; Full time

Benefits offered by this job

30 days holiday

Discounts on MOTs/services/parts

Life assurance

Refer a friend £1000

Training and progression

Job summary

Allen Motor Group is seeking an Apprentice Aftersales Advisor for our Kia dealership in Brentwood. This 3-year apprenticeship offers full-time hours (40 per week) with a starting salary of £16,640 increasing to £26,436.80 as you progress.

You will assist customers, answer questions, and support the Aftersales team from booking in vehicles to aftercare follow-up. No prior automotive experience is required as full training is provided.

Qualifications

• Excellent organisational and administrative skills.
• Great attention to detail.
• A background in customer service.
• Experience using computer software systems.

Responsibilities

• Provide exceptional customer service.
• Ensuring all recorded information is accurate and stored correctly.
• Achieving set performance targets by upselling products.
• Ensuring adherence to GDPR guidelines.
• Booking vehicles into the workshop.

Skills

Organisational skills

Administrative skills

Customer service background

Computer software experience

Tools

Computer software systems

Job description

Allen Motor Group is seeking an Apprentice Aftersales Advisor for our Kia dealership in Brentwood. This 3-year apprenticeship offers full-time hours (40 per week) with a starting salary of £16,640 increasing to £26,436.80 as you progress.

You will assist customers, answer questions, and support the Aftersales team from booking in vehicles to aftercare follow-up. No prior automotive experience is required as full training is provided.