Apprentice aftersales advisor

Allen Motor Group; Brentwood; On-site; GBP 17,000 - 26,000; Full time

Benefits offered by this job

Holiday entitlement (30 days)

Life assurance

Refer a friend scheme

Full training and progression

Job summary

Allen Motor Group in Brentwood is seeking an Apprentice Aftersales Advisor for our Kia dealership. You will be the face and voice of the customer experience from the moment a booking is made to when the vehicle is collected.

After training, you will deliver excellent service, ensure records are accurate, and support GDPR adherence while booking vehicles into the workshop. This full-time role is a 3-year apprenticeship with a salary of £16,640–£26,436.80.

Qualifications

• Excellent organisational and administrative skills.
• Great attention to detail.
• A background in customer service.
• Experience using computer software systems.

Responsibilities

• Be the face and voice of the customer experience from booking to collection.
• Provide exceptional customer service and ensure accurate data handling.
• Achieve targets by upselling products.
• Book vehicles into the workshop and ensure GDPR compliance.

Skills

Organisational skills

Administrative skills

Customer service background

Experience with computer software

Education

3-year Apprenticeship

Tools

CRM software

Booking systems

Job description

As an Apprentice aftersales advisor you will be expected to be the face and voice of the whole customer experience from the minute a booking is made to when the customer returns to collect their vehicle. After relevant training and ongoing support, you will be expected to:

• Provide exceptional customer service
• Ensuring all recorded information is accurate and stored correctly
• Achieving set performance targets by upselling products
• Ensuring adherence to all GDPR guidelines
• Booking vehicles into the workshop

Allen Motor Group was formed in recent years by Allen Ford Ltd's acquisition of Essex Auto Group, Slough Motor Company and Delgarth Motor Group. Our network of over 35 locations stretches across the south of England from Bath in the west, through the Midlands, Berkshire and London, to Kent and Essex.

We proudly sell and service Ford, KIA, KIA PBV, Maxus, OMODA, Jaecoo and Chery

• Excellent organisational and administrative skills
• Great attention to detail
• A background in customer service
• Experience using computer software systems

Allen Motor Group are currently looking to employ an Apprentice Aftersales Advisor to join our Kia dealership in Brentwood. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have. This is a full-time position offered on a 3 year Apprenticeship Agreement, Monday - Friday, 40 hours per week with a basic salary of £16,640 - £26,436.80, reporting to the Aftersales Manager.

Why Allen Motor Group?

In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:

• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT's, services and parts
• Life assurance benefit, at no cost to yourself
• £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group

Do I need experience?

Do I need experience?