Apprentice Administrator

Office Angels; Witham; On-site; GBP 14,000 - 18,000; Full time

Job summary

Office Angels in the United Kingdom is seeking an Apprentice Administrator to support customers, suppliers and internal teams. You will maintain order information, assist with delivery timelines and provide high-level administrative and customer service support.

This apprenticeship offers hands-on training in order processing, shipment booking and documentation within a friendly team environment.

Qualifications

• Apprenticeship programme with on-the-job training.

Responsibilities

• Process customer sales orders from entry to shipment and delivery.
• Book customer shipments using courier portals and generate shipping labels.
• Prepare and issue shipping docs including commercial paperwork and customs where required.
• Track outbound shipments and follow up delays or delivery exceptions.
• Provide customers with order updates, tracking references and proof of delivery.
• Maintain accurate records of order status, shipment details and communications.
• Support Sales Operations with vendor purchase orders, entry and receipt of goods.

Job description

Apprentice Administrator

£16,000 per annum

Witham, Essex

Monday-Friday, 9am-5pm

As an apprentice, you will be working closely with customers, suppliers and internal teams. You will help maintain accurate order information, support delivery timelines and provide a high level of administrative and customer service support. This role suits someone with strong attention to detail, excellent communication skills and the ability to manage multiple priorities in a fast paced environment.

This is an excellent opportunity to develop your administrative skills and join a business who have a stable and friendly team.

Key Duties and Responsibilities:

• Process customer sales orders accurately from order entry through to shipment and delivery.
• Book customer shipments using online courier and freight provider portals.
• Prepare and issue shipping documentation, including labels, commercial paperwork and customs documents where required.
• Track outbound shipments through to point of delivery, proactively following up delays or delivery exceptions.
• Provide customers with order updates, shipping information, tracking references and proof of delivery.
• Maintain accurate records of order status, shipment details and customer communications.
• Support the Sales Operations team with vendor purchase orders, including order entry and receipt of goods.
• Liaise with vendors, couriers and freight providers to help ensure customer delivery deadlines are met.
• Assist with customer quotations, including gathering pricing information from vendors where required.
• Provide general administrative support to the Sales Operations team, including maintaining hard copy and online filing systems.
• Answer incoming phone calls and direct enquiries to the appropriate person or department.

Skills and Attributes:

• Good attention to detail and a high level of accuracy when processing orders and shipment information.
• Strong organisational skills with the ability to manage multiple orders, bookings and follow up actions.
• Clear and professional communication skills when dealing with customers, suppliers, couriers and internal colleagues.
• Confident using computers, online systems and Microsoft Office applications with willingness to learn new portals and internal processes.
• Customer focused approach, with a helpful and professional manner.
• Ability to follow instructions, ask questions when needed and apply learning to day-to-day tasks.
• Positive attitude, reliability and willingness to develop within a sales operations environment.

Training and Development:

• Work towards agreed apprenticeship learning objectives with regular support, guidance and feedback from the Sales Operations team.
• Receive on-the-job training in customer order processing, shipment booking, delivery tracking and proof of delivery procedures.
• Develop working knowledge of courier and freight provider booking portals, including how to select services, create labels and monitor shipment progress.
• Gain experience using internal sales operations systems, customer records and order management processes.
• Build knowledge of customer service standards, sales administration and communication with customers, vendors and logistics providers.
• Attend any required apprenticeship training sessions, reviews and assessments as part of the development programme.

We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website