Business Administrator Level 3 - Cradley Heath

Protocol Consultancy Services; Cradley Heath; On-site; GBP 14,000 - 17,000; Full time

Job summary

Palmer Timber is recruiting an Internal Panel Products Sales Administrator Apprenticeship in Cradley Heath. You’ll support the sales office, learn customer service basics and help the External Sales Team while developing sales administration skills.

Advanced Business Administrator Level 3 Apprenticeship, 37.5 hours per week, 15 Month Duration, £15,600 per annum, possible Start Date: July 2026. This role offers structured training in a busy timber business environment.

Qualifications

• GCSE English and Maths at A*-C (9-4) or equivalent.
• Willingness to learn and develop in an apprenticeship.

Responsibilities

• Support the sales department with general administrative duties.
• Handle sales enquiries and orders via telephone.
• Assist the External Sales Team and build customer relationships.
• Learn how a busy timber sales office operates.

Skills

Customer care

Sales

Education

GCSE English and Maths (A*-C/9-4) or equivalent

Job description

Internal Panel Products Sales Administrator Apprenticeship

Job Description

As part of the team, you’ll support the sales department with general administrative duties, handle sales enquiries and orders and assist the external sales team in delivering excellent customer service. Working alongside experienced professionals, you’ll learn how to build strong customer relationships, manage tasks efficiently and contribute to the smooth running of a busy sales office.

This role is perfect for someone who’s organised, confident and eager to learn in a fast paced, supportive environment. Duties include:

• Making Sales calls to new or existing customers
• Taking Sales enquiries and orders via telephone
• Providing support for the External Sales Team
• Building relationships with existing and new customers
• Learning how a busy Sales office in the timber industry operates

About The Employer

Palmer Timber is a family run business. We source high quality commercial grade timbers from around the world hand picked ensuring our high quality standards are met every time.

Do you possess the desired qualities and qualifications. Lacking in some areas does not mean you will be unsuccessful in the application process, but the more you meet the criteria, the better chance you have.

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

• Advanced Business Administrator Level 3 Apprenticeship
• Possible Start Date: July 2026
• 37.5 hours per week
• 15 Month Duration
• £15,600 per annum (depending on your age)
• Cradley Heath

Desired Skills

• Customer care skills
• Sales skills

Desired Qualifications

• GCSE English grades A*-C (9-4) or equivalent
• GCSE Maths grades A*-C (9-4) or equivalent