Apprentice Administrator (Band 2)

Airedale NHS Foundation Trust; Long Lee; On-site; GBP 12,000 - 18,000; Full time

Job summary

Airedale NHS Foundation Trust is recruiting an Apprentice Administrator to join the Recruitment & Learning Team. You will provide general admin support, manage diaries, book rooms and maintain training records for learning activities.

On the job you will work towards a Level 3 Business Administrator apprenticeship, developing communication, data handling and customer service skills within a busy NHS environment.

Qualifications

• Apprenticeship in Business Administration at Level 3
• Experience providing admin support in an office setting is beneficial
• Strong communication and customer service skills required

Responsibilities

• Maintain an effective administration service for training bookings and queries
• Maintain digital training records and filing systems
• Assist in maintaining electronic resources and publicity materials
• Organise and manage stationery levels for the department
• Update ESR training records and competency profiles
• Support data entry of Personal Development Reviews
• Communicate training course information across the Trust and to external organisations
• Collect and collate data for learning and reporting requirements
• Provide first-point contact for enquiries with timely information
• Provide admin support to the OLI team including meetings, typing, and invoices
• Maintain confidentiality in all aspects of work

Skills

Diary management

Room bookings

Customer service

Data entry

Administrative support

Education

Level 3 Business Administrator apprenticeship

Tools

ESR system

Job description

Looking for a career in the NHS? Interested in Administration?

We are looking to recruit an Apprentice Administrator to join the Recruitment & Learning Team.

You will provide general administrative support for the Learning team including diary management, room bookings, ordering supplies, preparing joining instructions, inputting class registers. You will often being the first point of contact for access to the team providing excellent customer service.

Whilst undertaking the role you will work towards the level 3 Business Administrator apprenticeship. The apprenticeship is designed for people entering a business administration role. It will support you to develop the knowledge, skills and behaviours you need to complete a wide variety of business administration related tasks to support the smooth running of a business or department.

• To maintain an effective administration service, including: dealing with training bookings and queries via phone/email or face to face.
• Maintain digital filing systems relating to the delivery of support programmes and individual training records
• Assist in the maintenance of electronic resources, website with regards to course / publicity materials.
• Organise and take responsibility for maintaining adequate levels of stationery that are used on a daily basis within the department.
• Maintain the ESR training records by updating individuals training records and ensuring competency profiles are kept up to date for all staff
• Support in the data entry of Personal Development Reviews.
• Communicate information about training courses and learning and improvement offer across the Trust and to external organisations as required via e-mail, formal letter, telephone and in person.
• Request, collect and collate data in support of learning and improvement activities and required reporting arrangements.
• Maintain a strong customer focus acting as the first point of contact for many enquiries, providing timely and accurate information and advice regarding learning and improvement offer, for example application processes, etc.
• Provide administrative support to the OLI team including arranging meetings, typing, raising invoices and other basic administrative duties as required.
• Maintain confidentiality in all aspects of work.

We are delighted to offer a wide range of benefits to employees including:

• Cycle to Work
• Travel Scheme
• Childcare Vouchers with Salary Sacrifice
• Onsite Nursery
• Buying and Selling Annual Leave
• Car Leasing
• Employee Assistance Programme
• Employee Health and Wellbeing
• Extensive Reward Scheme
• Counselling Service
• Financial packages including Vivup and Wagestream
• Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network.

Our Values

We understand that it’s down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience – we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are:

• Committed to Quality of Care
• Compassion
• Working together for patients
• Improving Lives
• Everyone Counts
• Respect and Dignity

For further details / informal visits contact: Name: Kelly Baxter Job title: Recruitment & Learning Service Manager Email address: [e-mail] Telephone number: 01535 294374