Apprentice Administration Assistant - Oncology & Haematology

The Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 15,000; Full time

Job summary

A regional healthcare provider in Shrewsbury is seeking a full-time Apprentice Administration Assistant. The role involves supporting administrative services in the Oncology and Haematology departments while working towards a Level 3 Business Administration Apprenticeship. Key requirements include excellent communication skills and the ability to prioritize tasks. A minimum of 4 GCSEs including Maths and English is essential. The position offers a salary of £14,722.50 annually, with opportunities for growth in a supportive team environment.

Qualifications

• Ability to present a calm and understanding approach.
• Evidence of ongoing commitment to long-term goals.
• Experience in paid or unpaid work demonstrating regular attendance.

Responsibilities

• Support administrative work necessary for smooth running.
• Work flexibly across administrative services.
• Cover roles within Oncology and Haematology departments.

Skills

Excellent communication skills

Ability to prioritize workload

Basic computer skills

Team working experience

Education

Minimum of 4 GCSEs A* - C including Maths and English

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Apprentice Administration Assistant – Oncology & Haematology

The closing date is 27 January 2026

The Oncology & Haematology Department at The Royal Shrewsbury Hospital are looking for a full-time Apprentice Administration Assistant to join a team of staff who support the administrative work necessary for the smooth running of the Centre.

The ability to prioritise and structure workload and present a calm and understanding approach at all times is key to this role. Excellent communication skills and the ability to treat patients with empathy, dignity and respect is essential.

Basic computer skills are required. Previous experience of working with the hospital electronic patient administration system is preferred but training will be provided.

You will be given a fixed term employment contract for the period of 18 months. During this time, you will work towards your Level 3 Business Administration Apprenticeship. This role is full time, where you would be expected to complete 6 hours per week of study.

Eligibility for the role

• Can be any age post full‑time education (16+)
• Cannot already be on an Apprenticeship or any Government funded training
• Cannot have a qualification at the same or higher level in the same vocational area (there needs to be significant new learning)
• Has been a UK resident for 3 or more years or meets the eligible and valid residency status and permission to work in the UK criteria

Main duties

The post holder will work flexibly across all administrative services to meet service needs which will include reception, appointments, clinic preparation and all office support functions.

The post holder will need to be able to work 37.5 hours between the hours of 8 am and 6 pm and will work as part of a wider team including Consultants, Medical Secretaries, Nurses and Health Care Assistants. The post holder is expected to cover administrative roles within both the Oncology and Haematology departments.

About us

The Lingen Davies Centre and O'Connor Haematology Unit care for cancer patients within Outpatient clinics and Day Units delivering chemotherapy, immunotherapy and radiotherapy treatments. You will be working as part of an Administration Team that are caring, friendly and helpful in making a great first impression when patients / visitors arrive in the Departments. The Administration team play a vital role in supporting our Health Professionals to provide the very best care. The Department offers a fully supportive environment to work in with great opportunities to progress.

Qualifications

• Minimum of 4 GCSEs or equivalent A* – C (9–4), including Maths and English Language or equivalent
• Evidence of ongoing commitment to achievement of long‑term goals (e.g. attainment of Duke of Edinburgh award, volunteering experience, part‑time work experience)

Experience and knowledge

• Basic working knowledge of Microsoft Word, Excel and Outlook
• Paid or unpaid work experience demonstrating an ability to attend work on a regular basis
• Experience of team working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer: The Shrewsbury and Telford Hospital NHS Trust

Salary: £14,722.50 a year as per Apprenticeship funding rules