Administration Assistant Apprentice

Dorset HealthCare University NHS Foundation Trust; Weymouth; On-site; GBP 18,000 - 23,000; Full time

Job summary

Dorset HealthCare University NHS Foundation Trust is recruiting an Administration Assistant Apprentice to join the Weymouth Community Hospital site. You will be the first point of contact for patients and visitors, assist with appointments, manage records and referrals, and help maintain a safe and efficient clinic environment.

The role involves using IT systems to handle patient information, support clinical operations, and contribute to a positive patient experience.

Qualifications

• GCSE English & Maths at C/4 or equivalent is required.
• Ability to prioritise effectively and manage competing demands.
• IT skills with Microsoft Office functions.
• Recent experience in a customer-focused role is desirable.
• Demonstrates flexibility and the ability to perform under pressure.

Responsibilities

• First point of contact for patients and visitors, providing a welcoming and professional service.
• Manage appointments and enquiries, ensuring accurate records and confidentiality.
• Handle records, referrals and correspondence with accuracy and confidentiality.
• Assist with maintaining electronic patient information and clinic administration.
• Support day-to-day tasks and resources to ensure smooth clinic operations.

Skills

Prioritisation

IT skills

Customer focus

Flexibility

Ability to work under pressure

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Dorset HealthCare University NHS Foundation Trust

Administration Assistant Apprentice

The closing date is 21 October 2026

As part of the Dorset Musculoskeletal Service,you will play a key part in keeping services running smoothly by supporting a busy administrative and reception function. You will be the first point of contact for patients and visitors, helping with enquiries, managing appointments, and providing a friendly, professional service. You will handle records, referrals, and correspondence with accuracy, ensuring confidentiality and compliance at all times.

You will also use a range of IT systems to maintain patient information, support clinic operations, and manage day-to-day tasks. Alongside this, you'll help maintain a safe and well-organised environment, monitor resources, and support feedback processes.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Main duties of the job

Based at Weymouth Community Hospital, you will be part of a team delivering a high-quality, efficient service to patients and carers.

• Support a specialist outpatient service
• Work alongside clinicians across MSK, Physiotherapy, and ENT
• Liaise with referrers and diagnostic services.
• Play a key role in managing electronic medical records and supporting the smooth running of clinics
• Provide a welcoming, professional point of contact, helping ensure a positive experience for everyone using the service.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is supporting people getting into work by offering an employability service. This includes help with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do [e-mail]

Person Specification

Knowledge, skills and training

• GCSE English and maths at a C/4 or equivalent
• Ability to prioritise effectively
• IT skills - Microsoft office functions
• Recent experience of working in a customer-focused role
• Flexibility
• Able to perform under pressure

Business travel

• Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business.

Additional requirements

• Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset HealthCare University NHS Foundation Trust