Clerical Officer/Receptionist

Nhs-1; Nottingham; On-site; GBP 21,000 - 29,000; Full time

Job summary

Nottinghamshire Healthcare NHS Foundation Trust is seeking a Clerical Officer/Receptionist for Beeston Health Centre with duties across Stapleford Care Centre and Kimberley Clinic. The role offers a band 2 salary of £25,272 per annum and a 37.5-hour workweek, with a fixed-term 12-month contract and site travel requirement.

The post involves handling reception, clerical tasks, patient appointments, and records, requiring excellent communication and IT skills. DBS checks and visa notes apply.

Qualifications

• NVQ2 Business & Administration or working towards.
• Minimum OCR/RSA II typing/word processing.
• ECDL or equivalent.

Responsibilities

• Provide a welcoming and confidential reception service to clients, staff and visitors.
• Provide efficient clerical support to clinical and managerial staff.
• Provide administrative support and undertake clerical duties within the health centre.

Skills

Office administration

Customer service

Communication skills

IT literacy

Telephone etiquette

Education

NVQ2 in Business & Administration

OCR/RSA II typing

ECDL

Tools

SystmOne

RiO

Job description

Main area Administration Grade Band 2 Contract 12 months (Fixed Term Contract 12 months) Hours Full time - 37.5 hours per week (Monday - Friday 8.30am-5pm) Job ref 186-898-26-GH

Employer Nottinghamshire Healthcare NHS Foundation Trust Employer type NHS Site Beeston Clinic Town Nottingham Salary £25,272 per annum (pro rata for part time) Salary period Yearly Closing 25/10/2026 23:59

Clerical Officer/Receptionist

Band 2

We fully support the use of AI and other tools to assist in writing your application. However, it's essential that the content, especially your supporting statement, is personalised and factually accurate. Your application should reflect your genuine experiences and qualifications to ensure authenticity and credibility

Job overview

An exciting opportunity has arisen for an enthusiastic individual to undertake the role of Clerical Officer/Receptionist within our health centres. As a member of the administration team you will ensure a high quality reception and efficient administration service is provided to staff and patients.

This post is based at Beeston Health Centre but the post holder will also be required to work at Stapleford Care Centre and Kimberley Clinic.

Main duties of the job

You will be required to have good written and verbal communication skills as the role entails liaising with staff, clients and other agencies at all levels. You may be required to work at other health centres across the county so ability to travel a necessity.

Working for our organisation

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire,Leicestershire,Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment

Detailed job description and main responsibilities

To participate in the provision of a welcoming and confidential reception service to clients, staff and visitors.

To participate in the provision of an efficient clerical support service to clinical and managerial staff.

To provide administrative support and undertake clerical duties requested by managerial and clinical staff within the health centre.

To provide reception duties at the health centre for staff and patients.

To deal with requests, incoming calls and enquiries and forward onto the relevant personnel as appropriate.

To book and notify patients of appointments.

To type reports and correspondence.

To implement and maintain adequate filing and follow up systems.

To undertake general clerical duties including the collection, distribution and posting of mail.

To ensure that manual and electronic records are maintained and up to date, including filing of documents in health records and facilitating the smooth and timely transfer of records in and out of the area as required

Provide members of the public with supplies available from the health centre.

To travel to and work from other bases within the organisation to carry out administration support.

To provide any other duties as delegated by the Centre Manager

Please note that this post does not meet the pay or skill level required for a Skilled worker visa. This salary is below the minimum salary required for sponsorship for a Skilled Worker/Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker/Health & Care visa.

Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £20.00 (standard) or £41.00 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £15 per year applies.

Person specification

Qualifications

• NVQ2 Business & Administration or working towards
• Minimum OCR/RSA II typing/word processing or equivalent
• ECDL or equivalent

Experience

• Experience of working in an office environment
• SystmOne or RiO

Skills

• Excellent IT skills and knowledge of IT systems
• Excellent telephone manner
• Ability to work as part of a team

Knowledge

• Awareness of confidentiality requirements (GDPR)

Values and Behaviours

• All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
• All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust’s expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

Physical Requirements

• Has the physical ability to perform the full range of duties

Additional Information

• We reserve the right to close the post early once we have received a sufficient number of applicants.
• The Trust believes in treating everyone with dignity and respect and encourages applications from all sectors of the community. We guarantee an interview to candidates with disabilities who meet the minimum essential criteria.
• In submitting an application form, you authorise Nottinghamshire Healthcare NHS Foundation Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you. This data will be transferred using NHS Electronic Staff Record and third party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. Should you require any further information please refer our Privacy Policy shown on the Trust website, please click here for more information.
• For eligible posts, DBS disclosures are mandatory before commencement of employment. If you are in a position that is deemed a regulated adult and/or child care role, you will not be able to start your employment until we have received a satisfactory DBS Disclosure. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Convictions which would otherwise be considered as 'spent' will also be checked as part of an Enhanced DBS Disclosure.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.