Senior Clerk

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 26,000 - 27,000; Full time

Job summary

The Newcastle Hospitals NHS Foundation Trust is seeking a Band 3 receptionist for the Newcastle Breast Screening & Assessment Centre. You will manage NBSS call/recall, book appointments by phone, and provide clerical support in a busy service, including face-to-face patient contact.

Permanent full-time role, 37.5 hours per week, mainly Monday to Friday 8am–5pm, with a set day off per fortnight. Salary £25,760–£27,476, closing 01/11/2026.

Qualifications

• NVQ Level 3 or equivalent level experience.
• GCSE or equivalent literacy and numeracy.
• Knowledge of NBSS and safeguarding of patient data.

Responsibilities

• Operate NBSS daily and manage call/recall appointments.
• Answer queries from patients, relatives, GPs and PCTs.
• Provide clerical support for breast imaging using RIS.
• Deliver friendly reception for screening and assessment clinics.

Skills

Keyboard skills

Communication skills

Team leadership

Empathy in service

Education

NVQ Level 3 or equivalent

GCSE standard or equivalent

Tools

NBSS

RIS

PAS

Job description

Main area 317 Breast Screening Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Normal working days are Monday to Friday 8am - 5pm, 40 minute lunch break you will have one set day off per fortnight.) Job ref 317-2026-42-08-DR

Site Newcastle Breast Screening & Assessment Centre Town 317 02 Royal Victoria Infirmary Salary £25,760 - £27,476 per annum Salary period Yearly Closing 01/11/2026 23:59 Interview date 12/11/2026

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, w e’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

This role is very fast paced with a wide variety of different tasks on a daily basis. This involves a lot of phone calls and general administration duties and also face to face patient contact as a receptionist where there can be numerous different clinics running at one time. You will need to organise and prioritise workload effectively in conjunction with other team members.

The Newcastle Breast Screening Service currently provides breast cancer screening by mammography once every 3 years for a catchment population of approximately 150,000 women between the ages of 50 and 70 who are resident in Northumberland, Newcastle, North Tyneside and Derwentside.

The service is part of the National Breast Screening Programme, which utilises a complex, computerised call/recall system operated in conjunction with systems situated in the relevant PCTs, Care Trusts, and Tyne and Wear Contractor Services Agency. The service utilises 4 mobile screening units covering 16 sites throughout the catchment area, and one static unit.

• Interview Date Thursday 12 November 2026

NO AGENCIES PLEASE

Main duties of the job

Operate the National Breast Screening System efficiently on a daily basis. Making and changing appointments over the telephone. Accurately entering complex clinical information. Monitor the efficient running of the service on a daily basis by co-ordinating and prioritising clerical duties. Ensure that the team works to the departmental Quality Management protocols and maintains the National Quality Assurance standards. Operate other computer systems, e.g. PAS, RIS when required in the department. To provide clerical support for the breast symptomatic service. Provide a pleasant, welcoming and efficient reception service at both screening and assessment clinics, recognising the need for tact and empathy when dealing with difficult situations involving distressed or anxious clients/patients and relatives.

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Northern Centre for Cancer Care, North Cumbria

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed job description and main responsibilities

• To contribute to the effective operation of the call/recall National Breast Screening Programme as part of the multi-disciplinary team by utilising team leader skills to ensure provision of an excellent clerical service within the Newcastle Breast Screening service. This will involve leading a team of junior A&C staff; undertaking a varied range of duties consistent with ensuring accurate recording of complex clinical information on NBSS, and to provide an efficient reception service.
• To answer queries from clients/patients, relatives, GPs, and PCTs and other Screening Offices.
• To provide clerical support for the breast imaging symptomatic service using the Radiology Information System (RIS).

Person specification

Qualifications & Education

• NVQ Level 3 or equivalent or equivalent level experience
• Educated to GCSE standard or equivalent

Knowledge & Experience

• In-depth knowledge of the National Breast Screening Service (NBSS)
• Experience of working as part of a multidisciplinary team in a health care environment.
• Good knowledge of Data Protection procedures.

Skills & Abilities

• Excellent keyboard skills.
• Excellent communication and interpersonal skills appropriate to dealing with all levels of staff and the public
• Ability to work under pressure and maintain concentration whilst dealing with constant interruptions.
• Team Leader skills such as teaching and motivational skills to support junior staff.
• Ability to cope with the flexible demands of the post.
• Ability to understand and follow procedures and policies.
• Good organisational skills.
• Adaptable and willing to learn

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Employer certification / accreditation badges

Name Mrs Philippa Cole Job title Breast Screening & Assessment Admin Team Leader Email address [e-mail] Telephone number 0191 2820205 Additional information

Available Tuesday - Thursday 8am - 5pm