Applications Support Engineer: Incident & Customer Focus

DXC Technology Philippines; Preston; On-site; GBP 32,000 - 42,000; Full time

Job summary

DXC Technology in Preston, UK, is seeking an Applications Software Support professional to join our team on a 5 days onsite basis, reducing to at least 3 days. You will investigate and resolve software incidents and work with customers and developers to enhance performance and service quality.

With 4+ years in a similar role, you will demonstrate strong incident management, problem-solving, and excellent communication.

Qualifications

• 4+ years in application/software support or similar technical role.
• Strong incident management and problem-solving skills.
• Excellent customer service and communication abilities.

Responsibilities

• Investigate, troubleshoot and resolve application incidents.
• Work with customers, support teams and developers to identify and fix issues.
• Support the maintenance of critical software applications.
• Contribute to service improvements and application support initiatives.
• Participate in an out-of-hours on-call rota.

Skills

Incident management

Customer service

Troubleshooting

Software support

Communication

Job description

DXC Technology in Preston, UK, is seeking an Applications Software Support professional to join our team on a 5 days onsite basis, reducing to at least 3 days. You will investigate and resolve software incidents and work with customers and developers to enhance performance and service quality.

With 4+ years in a similar role, you will demonstrate strong incident management, problem-solving, and excellent communication.