Applications Software Support Engineer

DXC Technology Company; Preston; On-site; GBP 42,000 - 64,000; Full time

Job summary

DXC Technology is seeking an experienced Applications Software Support professional in Preston to join our team in providing robust support for business-critical applications. You will investigate incidents, work with customers and developers to resolve issues, and help maintain and improve core software services.

The role emphasizes strong customer service, independent work and collaboration within a support-focused environment, with an initial five days on site and later reducing to a

Qualifications

• 4+ years of experience in application or software support or a similar technical role.
• Strong incident management and problem-solving skills.
• Excellent customer service and communication abilities.
• Knowledge of software development methodologies and support practices.
• Ability to work independently and as part of a team.

Responsibilities

• Investigate, troubleshoot and resolve application incidents.
• Work with customers, support teams and developers to identify and fix issues.
• Support the maintenance of critical software applications.
• Contribute to service improvements and application support initiatives.
• Participate in an out-of-hours on-call rota.

Skills

Incident management

Customer service

Communication

Team collaboration

Problem solving

Software support

Job description

Job Description:Preston | 5 days onsite initially (reducing to a minimum of 3 days)Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.Join our Applications Software Support Team and play a key role in supporting business-critical applications. You'll investigate and resolve software incidents, work closely with customers and development teams, and help deliver continuous improvements to application performance and service quality.What you'll do:Investigate, troubleshoot and resolve application incidents.Work with customers, support teams and developers to identify and fix issues.Support the maintenance of critical software applications.Contribute to service improvements and application support initiatives.Participate in an out-of-hours on-call rota.What we're looking for:4+ years' experience in application support, software support or a similar technical role.Strong incident management and problem-solving skills.Excellent customer service and communication abilities.Knowledge of software development methodologies and support practices.Ability to work independently and collaboratively within a team environment.Desirable:Relevant certifications or advanced qualifications.Experience within secure or highly regulated environments.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.