Applications Support Engineer — Incident & On-Call

DXC Technology Company; Preston; On-site; GBP 42,000 - 64,000; Full time

Job summary

DXC Technology is seeking an experienced Applications Software Support professional in Preston to join our team in providing robust support for business-critical applications. You will investigate incidents, work with customers and developers to resolve issues, and help maintain and improve core software services.

The role emphasizes strong customer service, independent work and collaboration within a support-focused environment, with an initial five days on site and later reducing to a

Qualifications

• 4+ years of experience in application or software support or a similar technical role.
• Strong incident management and problem-solving skills.
• Excellent customer service and communication abilities.
• Knowledge of software development methodologies and support practices.
• Ability to work independently and as part of a team.

Responsibilities

• Investigate, troubleshoot and resolve application incidents.
• Work with customers, support teams and developers to identify and fix issues.
• Support the maintenance of critical software applications.
• Contribute to service improvements and application support initiatives.
• Participate in an out-of-hours on-call rota.

Skills

Incident management

Customer service

Communication

Team collaboration

Problem solving

Software support

Job description

DXC Technology is seeking an experienced Applications Software Support professional in Preston to join our team in providing robust support for business-critical applications. You will investigate incidents, work with customers and developers to resolve issues, and help maintain and improve core software services.

The role emphasizes strong customer service, independent work and collaboration within a support-focused environment, with an initial five days on site and later reducing to a